Topic: Not able to connect

[nilsatis]

Hi all,

My mate cannot conect to the internet, she is getting error code 678 any ideas (idiot guide please)

Andy

[Rik]

Is she using a USB modem?

[nilsatis]

yes i just went to have a look its saying that the modem isnt connected, the light on the modem is flashing, and showing that a network cable isnt connected

[Simon]

So, this is a USB modem, which connects each time the PC is powered on, yes?  To start with the obvious, have you actually checked that all the cables are connected correctly?

[nilsatis]

Yea checked the cables they all are connected

[Camstop]

Try pulling the power plug out of the back of the modem and leaving it out for 1 minute, then plug it back in and see if i boots back up properly.

[nilsatis]

yep tried all of the basic stuff, its just saying network cable not connected and light stays flashing

[Simon]

Sorry, Andy, but can you just confirm that this is a USB ADSL Modem, and not a router?  I'm wondering if it's trying to connect to a LAN which doesn't exist.  Can I suggest she goes into Internet Explorer > Tools > Internet Options > Connections and check that the correct connection (her ISP) is set as default, and that the 'Always dial my default connection' button is selected?

[Rik]

The flashing light usually means it's not achieving sync. Try disconnecting everything but the modem from the phone circuit.

[nilsatis]

Thjanks for the repies, she got home last night turned her pc on and it was all working again!!!   

[Simon]

Oh well, maybe it just needed a reboot.    Glad it's all OK now, Andy.