Technical Help & Discussion > Mobile Phones & Other Handheld Devices

Cancelling a contract with Vodaphone

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Clive:
Oh fantastic Simon!  I'll have a go at that.  I'd never heard of a world SIM either and the provider is in Estonia so it comes up as "international" on my house phone.  But it certainly seems to work very well. 

Clive:
Unfortunately that is only for cancellations within 30 days of receiving the SIM.  It's been in use for several years now so it's well beyond that timescale. 

Simon:
Oh, sorry.  I still think the STAC thing would be worth a try, but I guess if you want to be sure to avoid any future hassle, you'll have to contact them again.   ::)

Clive:
I've done it!   :thumb:  I managed to find a phone number and got through straight away to an English person.  The security check took just a few minutes and she explained that I wasn't actually on a contract at all.  It's a 30 day rolling contract that can be cancelled at any time.  She had to transfer me to the cancellation team who tried to persuade me that I had built up lots of benefits and could get a better contract with them and didn't I have a relative who might like to take over the SIM.  Painful really since there is no signal.   ::)  But the 30 day cancellation referred to in your .pdf probably refers to the very contract I was on and not a new contract.  So you did come up with the goods after all Simon!  Another triumph for PC-Pals!   ;D

Simon:
 :thumb:

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