PC Pals Forum
Technical Help & Discussion => Windows PCs & Software: Help, News & Discussion => Topic started by: Simon on April 11, 2020, 00:25
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Yesterday, I fired up my Windows 10 laptop as usual, but after a while I noticed that the sound was not working and there was a red x by the speaker icon in the system tray.
I did a quick Google and it seems this is a common problem, but none of the solutions I have found so far have worked.
I went into the Services screen and found that the Windows Audio service had not started, and refused to do so, so again following advice on Google, I checked the Log On tab and found that it was set to require a password. I changed this to log on using the Local Account, and Windows Audio then started, but even after a reboot, still no sound. I was also getting error messages from iTunes and Adobe Audition saying that a problem exists with the windows audio service.
I've updated the sound card drivers, and also reinstalled the sound card and speakers through Device Manager. I've even done a System Restore to a point where I think the audio was still working, but nothing seem to have fixed the issue. I've tried connecting Bluetooth headphones, and still get the error message about Windows audio service, so I don't think it's the speakers that are the problem.
Any ideas?
I can post some screenshots of the error messages tomorrow, but I can't be arsed to start it all up again now. ;D
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Strange one, was going to suggest the audio had gone but no bluetooth... hmmm
I'm assuming you followed: https://www.drivereasy.com/knowledge/fix-audio-service-is-not-running-error-windows-10/
did you try to roll back to a previous driver? Just that no system restore.
Some other thoughts: https://www.minitool.com/news/audio-services-not-responding-fix.html
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Strange one, was going to suggest the audio had gone but no bluetooth... hmmm
I'm assuming you followed: https://www.drivereasy.com/knowledge/fix-audio-service-is-not-running-error-windows-10/
did you try to roll back to a previous driver? Just that no system restore.
Some other thoughts: https://www.minitool.com/news/audio-services-not-responding-fix.html
I'm a bit dubious about those driver scanning tools, but I did reinstall the original driver for the sound card, and that didn't help.
I'll have a look at that second link later, as that's got some stuff in it I didn't try. :thumb:
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I tried DriverEasy, but all it seemed to want to do was create obstacles to force me to upgrade to the Pro version, so I gave up with it. I'm now doing a full image restore from a backup from 1st April, as at least I can just leave it to it rather than getting frustrated fiddling about with various other settings. I've got a feeling this might have been caused by a Windows Update, as nothing else has changed on the machine.
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Windows update and now sound not working? Have you tried rolling back the update, Simon?
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I did a system restore to before the last Windows Update, and that didn't fix it. The full restore is now taking place and will probably take a few hours. I can't do anything else until that's completed.
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I did a system restore to before the last Windows Update, and that didn't fix it. The full restore is now taking place and will probably take a few hours. I can't do anything else until that's completed.
:thumb: Hope.
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Sorted with the restore. So, it must have been effing Windows Updates. >:(
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Sorted with the restore. So, it must have been effing Windows Updates. >:(
Who'd have thought it :o:
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Absolutely lethal! >:( Well done Simon. :thumb:
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Far worse than any virus.
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Yeah last update means I have to reconnect to our network every reboot - just click twice but annoying
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Just a belated thought Simon, did you try running the Windows 10 trouble shooter as that has a audio checker.
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Just a belated thought Simon, did you try running the Windows 10 trouble shooter as that has a audio checker.
Yes. It told me there was a problem but it couldn't fix it. Windows 10 being as useful as ever.