PC Pals Forum
Technical Help & Discussion => Broadband, Networking, PC Security, Internet & ISPs => Topic started by: KRO on July 11, 2005, 11:32
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hi all, new to the site must say first impressions are amazing, can anyone please help me with a pc problem, there is one fishing website that i can no longer get onto atall since i installed a belkin wireless router so my boy could get on the intrnet, it worked initially but now doesn't, i can access any other site that i've tried, (my lad also registered on this site with obviously a different user name & password, could this be the problem ?) but as i said it did work initially for a day or so now i cant get on atall, any advise would be very much appreciated, please bare with me, if any other info needed please ask
:?: :?: :?: :?:
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Hi KRO and :welcome: to pc-pals.
I would imagine that your router has a built in firewall and it could be the firewall that's preventing access.
You might need to configure your firewall to allow access.
Hope this helps but a more skilled techie should come along shortly and might be able to provide further assistance. :)
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Hi KRO, and :welcome:
If you could give us the address of the fishing website, so we can try it, that would be a start. Often, when one isolated site is unavailable, it's simply because the site itself is down for maintenence, or other reasons, or it could just have closed. Have you tried accessing it from another PC?
There is also the possibility that your router firewall may be blocking that particular site. Usually you can configure the firewall to allow specific sites, but someone with more experience of routers will have to guide you through that, if you are unsure of the procedure.
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Hi KRO and :welcome:
As well as the advice given, sometimes it can simply be a matter of clearing out the cache and cookies. Did your lad manage to get on the site after you installed the router? If so, I would try clearing the above before messing about with anything else.
Also, what browser are you using? A family member of mine uses a share dealing site that simply cannot be accessed using Internet Explorer, but loads immediately in Firefox.
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Can you clarify that both yours and your sons pcs can access every other site that you want to get on and its just this one particular site thats unavailable to you both now.
Are you both using XP or is one pc on a different OS and which firewalls are both pcs using ?
If the sites become unavailable to both pcs and you havent altered anything on either pc it may be that the sites temporarily down.
Have you tried accessing it from another pc or as Simon suggested if you can post the link to it we can check its working correctly.
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thanks for the welcome and the replies guy's, as i said please bare with me, browser is internet explorer (i think) the website in question is www.rmcangling.co.uk this has been my most visited site in the approx 3yrs that i've had a pc (surfing is really all i'm capable of, but would love to learn to do a lot more) both pc's are running windows XP and yes we were both able to access the website after installing the router (this in itself caused a lot of problems, i had to use there telephone helpline a few times to get sorted, belkin that is) because when he independently registered we managed to pm one another, but actually thinking about it after the router was attached i tried to set up my printer to share with his pc which was again unsuccessfull, i wonder if this may have caused some sort of problem.
:blush: :blush:
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The site opens fine for me in IE so its not looking like a site problem.
You didnt say if thats the only site you cant access or which firewall/s you are both using.
I doubt its the router thats causing problems, assuming that other sites are ok, its more likely to be a firewall or internet settings thats at fault.
Some sites need to be allowed to get a referrer from your pc which firewalls can block, sometimes it may require a cookie to be downloaded to your pc as well.
Could you both access and log on to that particular site ok when you connected and set up the router, until you tried to get the printer sharing to work ?
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KRO said in his first post that he can access other websites, San. I too have just accessed the fishing site with Mozilla and Firefox. It's a bit fishy :laugh: that he could access the site initially, with the router, isn't it? :|
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Cant think why the router would restrict just one site Simon.
It may be that as they would both have the same external IP that it wouldnt allow them to log on at the same time but one should be able to log on and the other visit as a guest I would have thought.
At worst one could be on when the other wasnt but it appears that neither can open it independantly of the other even :?
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thankyou people for your time, forgive me but how do i know / find out what firewalls we're using, we are both able to access any other sites we've tried with no probs atall.
sandra i love the music in your signature box thing at the bottom of your posts :laugh:
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Hi KRO, just thought I'd mention that PC Pals might be offline for a few hours later this evening, while our webhosts move our server, so if you come here, and we've disappeared, don't worry, we will be back! :)
I've never used a router myself, but most of them have built in firewalls, which you should be able to configure. I'm not sure where this would be - perhaps in your Control Panel > Network Connections? Sandra would know best, but I think we also need to establish, were you using a firewall before you installed the router? Norton, perhaps, or Zone Alarm? Or were you using the Windows Firewall which came with the latest Service Pack (the huge Windows Update everyone was forced to download)? It's possible that if you are using two firewalls, they may be conflicting. Now you have the router, I believe that you shouldn't need any third party firewalls. If you have one running, it should show as one of the icons in your System Tray (by the clock), in the right hand corner of your screen.
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Ok, I assume that you are both using XP with SP2 which enables its own firewall by default.
If you have another installed it should show as an icon in the lower right corner of your taskbar near the clock and probably a loudspeaker icon.
If you hover your mouse over the icons in that area it should have a small popup saying xxxfirewall enabled.
If it does then initially right click on that icon and select disable, it will probably warn you that you are about to disable it.
Disable it anyway and then see if you can access the problem site.
If you can then access it re enable the firewall by again right clicking it and then select enable.
You will probably find that you cant access the site again so if you let us know what happened, if anything and which firewall it is then we should be able to tell you how to add that site to it so that you can access it again.
If you dont know the music in my sig its called Crazy by Patsy Kline and the vocal version of it sounds even better :)
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i'm pretty sure that it's the windows fire wall that i'm using, i have no icon for a firewall showing in the bottom right hand corner, just a thought will this firewall buisiness only apply to my computer or also to my lads that is connected to mine via the router ie: if he has more than one firewall running it could be the problem ?
cheers keith.
ps sandra oh yes i know the tune well, it's just that i've never seen anything like that on any website before, pukka :laugh:
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You can turn the Windows firewall off by clicking on Start/Control Panel/Security Center/Firewall :D
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I think the Windows Firewall is independant of the router, so you'll need to turn it off on both machines, but please make sure the router firewall is enabled, so you have protection.
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As Simon says a software firewall, in your case XPs built in one, is independant of the routers firewall.
So if your son has one on his pc that wont affect your pc and vice versa.
IE uses port 80 for HTTP which is usually open by default on a routers firewall and XPs built in one.
Try temporarily disabling XPs firewall as Clive explained, you only need to do it on your own pc for now though, see if you can connect.
If it still wont connect re enable it again.
If that hasnt worked then in case there is something in your settings that has restricted access to that particular site then in Internet Explorer go to Tools, then Inetrnet Options then Security then click on the icon for Trusted Sites then on Sites and add :
www.rmcangling.co.uk
In the Add this website box and then click ok.
Try and connect to the site after that and let us know if thats worked or not.
The following is not relevant to your current problem but is a brief explanation of what a network and a router is for and does for your own and any others interest :)
Having 2, or more, pcs on a network ( a "local area network" which is what you and your son share is called a LAN) using a router only means that either one can connect independantly of the other to the net.
I will leave the file and printer sharing side out of it at this time.
Most routers have some form of NAT enabled firewall which protects all the PCs on the LAN.
Usually you can configure the NAT of the router through its control panel from any pc on the LAN by typing its IP address in internet explorer and entering the administrator username and password to log on with.
Once logged in then you can open various ports for each PC on the LAN that requires it for different applications by telling it which port or range of ports to open for which PC by using that particular PCs IP address.
As I said earlier, IE uses port 80 for HTTP and this is open by default to all PCs on the LAN.
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If none of the earlier stuff works then I have found this on a site :
1. Click start then click on Run.
2. Type in regedit
3. In the pop up program go to Edit
4. click on Find, and type in www.rmcangling.co.uk
5. Click on find next.
6. If it finds your URL listed it will stop at that point.
7. once again go to edit and click on Modify
8. It will bring up another box window and you
can back out the URL.
9. click o.k. and it will ask you are you sure.?
well, duh.... I just asked you to .
10. click find next and it will go on its merry way.
until it finishes searching the registry.
That is how I fixed the problem. It seems to have something to do with antivirus, Zone Alarm or IE security. If the site does not load correctly a few times then it gets restricted. I have no idea why and how just that it does.
This actually is not a networking issue it is a software issue and with IE. Microsoft. It may be that a kind Tech support at Microsoft IE can explain it all better.
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Hopefully one of the other soultions will have fixed it though as editing the registry is a last resort :)
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My reuter had it's own firewall but there was never an icon showing in taskbar although it was active.
I disabled windows firewall and didn't have a problem after doing that.
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Routers dont actually show anywhere on a PC as theyre like a small PC themselves.
They act similarly to a server and just allow the PCs on the LAN to connect to each other for file sharing and share the internet ( Wide Area Connection or WAN ) between them :)
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Is there no configuration UI for routers, Sandra? Do they not even appear in the Control Panel, or in Network Connections? :?
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The only interface is through its IP address in the web browser Simon.
Thats the advantage of a router as once its set up its independant of your pc so even if you have to format your pc you never have to re install the router or put your ISP connection details in again, like you do with a modem.
Its just a case of plugging the ethernet cable into your pc and switching the router on and youre connected :)
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hi sandra, i have tried all the suggestions given so far like turning off the windows firewall and trying the site, i've also been through the last procedure you suggested and sorry but i got a little stuck on item no 8, what do you actually mean by back out the URL ?
thanks again keith.
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I think it means that you can backspace the highlighted URL to remove it Keith, its not a term I would have used but thats all I can think of in this context :)
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it's still not working for me i'm afraid
:cry: :cry:
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Do you know how to clear your cache and cookies, KRO? In Internet Explorer, go to Tools > Internet Options, then on the General tab, click Delete Cookies, OK, then Delete Files, OK. Also tick the box to delete offline content. It might just help.
Failing that, it might be worth trying another browser, such as Firefox. You can find a link to Firefox in my sig. Set up is very easy, and it will import all your IE settings. Make sure you have cleared the cache and cookies in IE before installing Firefox, or you may import the same problem, if indeed, that is the problem.
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hi simon, yes i know what you mean by clearing my cache and is something that i actually do on a regular basis, i have allways been of the opinion (rightly or wrongly) that it can slow things down considerably if not cleared.
if i change my browser will this change things very much from what they are now, (change can be a bit dodgy for us old uns) as i'm pretty used to things as they stand ?
cheers keith. :? :?
ps simon, if i download firefox which one do i use 1.0.4 or 1.0.5
thanks
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As I posted earlier in this thread, a family member quite simply cannot access one particular share dealing site using Internet Explorer, but it loads instantly in Firefox and Opera.
Firefox 1.05 was only released yesterday, but as it's the latest version you might as well get it. As it is still part of the 1.** series it won't have many changes from 1.04, except it will shut some vunerabilities.
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Keith, a browser is a browser, is a browser, in principal. Firefox won't change any of your other settings. It's just a different interface from which to use the Internet. As I said previously, it will import all your IE settings and favourites, so there is no initial setting up to worry about. Just install and off you go. It is also highly versitile, so once you have it installed, we can point you in the direction of one or two 'extras' which can be installed, to give additional functionality. We also have several experienced users here, so any problems you have, we should easily be able to sort out. You have nothing at all to lose by trying it out. :)
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thanks simon and dave, i will give it a try.
8)
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well i successfully installed firefox and it got me onto several websites that i tried but not rmcangling, any other suggestions please.
:cry: :cry:
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Well, at least that has been useful in proving it's not IE which is causing the problem, which kind of narrows it down to the router. Hopefully Sandra will be able to tell you how to configure the router firewall to allow specific websites.
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I cant understand why the routers firewall should block that site but as a last resort it looks like we are going to have to "Tunnel" through it :?
Can you tell me the make and model of the router so that I can see how to set it up.
We also need the IP address of the site.
Edited to add, I have got the IP its 212.69.211.13
Just out of interest can you click on this and see if you can connect Keith :
http://212.69.211.13/
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hi sandra, i tried clicking on that link a few times but could not get in, the thing i find strange about all this, is that it did originally work when the router was first installed (only for a short period though) the router is a belkin ADSL modem with wireless G router, model FSD 7632-4
thanks keith
:?
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Hi Keith your router appears to be the Belkin F5D7632uk4A 54Mbps ADSL Wireless Router (5 not S in the F5D part)
I assume that you know how to access the router through its IP address in the web browser and how to log in.
Once you are logged in you will see a Firewall section on the left side menu.
In that section it should have an option to enable or disable the firewall.
Assuming that you have the user manual in PDF form its shown on sect 1:43 on the one I downloaded but it doesnt explain exactly how to get into that setting so you may have to click on a few links from the firewall section.
To confirm that it is the routers firewall that is blocking your site disable the firewall, dont forget to click Apply Changes, it may ask you to reboot the router, some routers do some dont.
When the firewall is disabled try and connect again to the fishing site.
If you can then re eanble the firewall again.
Your router has an URL blocking feature but I cant see why it should have got thats sites address, listed, if it actually has.
Have a look in the Firewall> Client IP filtering section, page Sect1:46 in the manual and check that the WWW with URL Blocking box isnt ticked.
Unless you have blocked some intentionally if it is ticked then untick it and click Ok and then Apply Changes.
If you have intentionally blocked some URLs then leave it ticked and edit that part to remove the fishing sites url from it.
I hope this helps, unfortunately the manual is quite good if the router was on my pc but not as good as it should be for me to be able to explain each step fully to you :(
Let me know how you get on with it :)
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(I assume that you know how to access the router through its IP address in the web browser and how to log in)
ah sandra there could a slight problem here, i dont have a clue regarding the above !!! ........ sorry
:blush: :blush: :blush:
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How did you set it up initially Keith :?
Ok either pc can do it as long as its connected by the ethernet lead to the router, so sit at your preferred one and open Internet Explorer.
Clear the address and enter 192.168.2.1 and then click on GO
This should bring a Log In screen up, according to the manual the router is shipped with no password so unless someone set the router up for you and set a password just leave it blank and click on Submit.
That should bring the Status page up with a Quick Navigation menu on the left hand side, got to the Firewall section and do as I said on my previous post.
Any problems with the procedure so far then get back to me :)
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Just had a thought Keith :idea:
Have you emailed that websites admin to ask if they have blocked your IP for some reason :?:
As youre both on a router then you will both have the same WAN IP so neither of you would be able to access the site if it was blocked :)
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sandra the way i initially set it up was to ring the helpline number on the box, it took a few calls to sort it but eventually got there, they take you through it step by step.
i've tried all the things you've suggested to no avail i'm afraid :?
ps i did email the fishing site webmaster and asked if there was a problem so i'm sure he would have said if i'd been blocked, but i've mailed him again just to be sure.
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I dont suppose that they will have intentionally blocked your IP as its a dynamic one, meaning that its a different one each time you switch the router off and back on.
However I remember that we had a problem some time back on Pals when certain IP ranges starting with 81 which Simon and me and quite a few others had wouldnt open Pals.
Can anyone remember what the problem was and how it was resolved as this could be a similar thing :?:
I think it was after one of the server moves with the old hosts but I cant remember why or what was the solution :(
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No, me neither. I think it was just a question of the DNS taking time to propergate after the server move, Sandra. We just had to wait. :(
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Do you have a dial-up modem you could try to access the site with KRO?
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well well well, i dont know if it's just a coincidence but after re emailing the RMC webmaster and asking if i'd been blocked i can now access the site, thank you all very much for all your help, very much appreciated. :D :D
now can anyone tell me how i can set up a printer share on my wireless network ?
cheers keith.
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you should be able to share the printer like you would on a normal network.
In XP go to the Printers and Faxes part of the control panel, then right click on the printer and click on "Sharing..." this should allow you to share it over a newtork, though you will probably have to do a network installation of the printer on the other machine.
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Can I interject here, and suggest that if this is moving towards a different topic, i.e. File and Printer Sharing, a new thread is started? The information will then be easier to find later on. :)