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Technical Help & Discussion => Windows PCs & Software: Help, News & Discussion => Topic started by: Clive on December 13, 2011, 17:35

Title: Hard drive woes
Post by: Clive on December 13, 2011, 17:35
I suspect my hard drive on my main computer has packed in.  When I tried to boot it up this morning it only got as far as the "Loading Windows" screen and then stopped with an error message to say Windows had not loaded properly.  A strange clicking noise could be heard coming from the case.  I've taken it to my usual repair shop and they suspect the stepper motors on on the HDD have failed and I will need a new one.  They were supposed to be taking a look at it and leaving a message on my answer phone this afternoon but I've not heard anything yet.    :cry:
Title: Re: Hard drive woes
Post by: Rik on December 13, 2011, 17:46
If it's getting that far, Clive, my instinct would be a bad sector.
Title: Re: Hard drive woes
Post by: Simon on December 13, 2011, 19:01
Have you got your data backed up, Clive?
Title: Re: Hard drive woes
Post by: Clive on December 13, 2011, 20:43
Er...  yes.  I have Acronis but my last backup is several months old.   :blush:  Still, it's much better than nothing at all!
Title: Re: Hard drive woes
Post by: Simon on December 13, 2011, 22:33
Well, sorry to hear of your troubles, but thanks for reminding me to do a long overdue backup!
Title: Re: Hard drive woes
Post by: Clive on December 13, 2011, 22:46
A wise decision Simon!   8-)
Title: Re: Hard drive woes
Post by: sam on December 14, 2011, 09:04
could you set it up to do daily incremental backups with that? schedule it and never worry?
Title: Re: Hard drive woes
Post by: Rik on December 14, 2011, 09:12
Or invest in a Clickfree external USB drive, which does an automatic incremental backup (of several machines) just by plugging it in.
Title: Re: Hard drive woes
Post by: Clive on December 14, 2011, 13:17
That sounds a very good idea!  I'll look into that possibility.
Title: Re: Hard drive woes
Post by: Simon on December 14, 2011, 13:54
Does 'incremental' mean that it only updates files that haven't changed, or new ones added?  One reason I don't do them very often is that it takes so long overwriting everything from the previous backup. 
Title: Re: Hard drive woes
Post by: Rik on December 14, 2011, 16:04
Yes, incremental backups are just the changes from the last backup.
Title: Re: Hard drive woes
Post by: Clive on December 14, 2011, 16:37
The repair shop has replaced the 80 Gb hard drive  with a 200 Gb.  They asked me for my external drive and also my Acronis discs and confirm that my full backups were successful.  But they are having problems transferring it to the new drive.   :dunno:
Title: Re: Hard drive woes
Post by: Rik on December 14, 2011, 16:54
The Acronis b/u stores the MBR if I am right, Clive, so it gets upset when the HD changes. They should be able to open the backup and copy files manually if that's the case.
Title: Re: Hard drive woes
Post by: Clive on December 14, 2011, 17:28
Ah right!  They said that they could do that if all else fails.  When I left them they were trying to transfer the backup to a spare HDD and then transfer it from that to my new HDD.  Interestingly, they said that I am the first customer to have ever taken a mirror image of their HDD and were most impressed.  Doesn't seem to have done me much good though!   ::)
Title: Re: Hard drive woes
Post by: Rik on December 15, 2011, 08:17
You can't beat mechanical failure, Clive, that's why we backup, don't we Simon.  :devil:
Title: Re: Hard drive woes
Post by: sam on December 15, 2011, 09:00
i'll be doing a large backup this weekend of my laptop - my main work is done via rsync but I've become complacent on the laptop syncing...
Title: Re: Hard drive woes
Post by: Rik on December 15, 2011, 09:33
I have the same problem, Sam. There is less risk for me, in that the main desktops are the repository of all the data, but I only use the portables for the odd email or bit of browsing (unless I'm travelling).
Title: Re: Hard drive woes
Post by: sam on December 15, 2011, 10:10
apart from the work clusters I tend to live exclusively on the laptop now.. it travels everywhere with me.
Title: Re: Hard drive woes
Post by: Rik on December 15, 2011, 10:15
I rather the opposite. :)
Title: Re: Hard drive woes
Post by: sam on December 15, 2011, 10:24
doesn't help having two split locations.... though we are moving out of Brum and into the Cambridge flat after Christmas  ;D
Title: Re: Hard drive woes
Post by: Rik on December 15, 2011, 10:27
That will be a much better life for you. :)
Title: Re: Hard drive woes
Post by: sam on December 15, 2011, 10:48
hopefully reduce stress too.
Title: Re: Hard drive woes
Post by: Simon on December 15, 2011, 11:00
Sounds like a plan.  :)
Title: Re: Hard drive woes
Post by: Clive on December 15, 2011, 11:01
I've had my favourite machine back this morning but they were unable to save the software.  At least I've got all the files intact so that's a bonus.  I'll have to buy a new copy of Office 2007 and a new license for F-Secure but by subscription is due to expire soon anyway.
Title: Re: Hard drive woes
Post by: Simon on December 15, 2011, 11:25
If you have the licence for it, I'm sure you can think of somewhere to download Office 2007 from.  ;)
Title: Re: Hard drive woes
Post by: sam on December 15, 2011, 11:36
and I'm sure microsoft should honor that license with a new download
Title: Re: Hard drive woes
Post by: Simon on December 15, 2011, 11:56
True.  Good point. 
Title: Re: Hard drive woes
Post by: sam on December 15, 2011, 11:59
but who knows...  :dunno:
Title: Re: Hard drive woes
Post by: Simon on December 15, 2011, 12:06
I can just imagine the set of hoops you may have to jump through to get a copy from Microsoft, but I've never had to, so I don't know either. 
Title: Re: Hard drive woes
Post by: Rik on December 15, 2011, 12:44
It should still be cheaper than it probably is. Maybe Sam could help out with an academic discount.  :o:
Title: Re: Hard drive woes
Post by: Clive on December 15, 2011, 18:18
Oh I have the discs.  But it will only give a very limited installation if you have used up all your lives.  TBH I'm better off loading Office 2000 which does not have any restrictions on the number of times it can be  downloaded.  ::)
Title: Re: Hard drive woes
Post by: Rik on December 15, 2011, 18:23
You can usually overcome the restrictions with a phone call, Clive.
Title: Re: Hard drive woes
Post by: Clive on December 15, 2011, 18:25
OK, I'll give it a try. 
Title: Re: Hard drive woes
Post by: Clive on December 15, 2011, 22:56
Things are going fine so far and I've now reinstalled all my drivers and a lot of software.  Some things that didn't get backed up were my e-mail addresses and bookmarks.   :cry:  It's going to be a long haul. 
Title: Re: Hard drive woes
Post by: Simon on December 15, 2011, 22:57
Ouch!  Those are what I'd miss most.  :(  How come the Acronis software didn't save them?
Title: Re: Hard drive woes
Post by: sam on December 16, 2011, 10:20
Things are going fine so far and I've now reinstalled all my drivers and a lot of software.  Some things that didn't get backed up were my e-mail addresses and bookmarks.   :cry:  It's going to be a long haul.

you should use chrome and save it too your google cloud.
Title: Re: Hard drive woes
Post by: Clive on December 16, 2011, 10:46
Acronis  leaves a lot to be desired so don't count on it. It didn't save my contacts nor my bookmarks which I have to find all over again.   :bawl:  I rescued some of my contacts from a backup onto a CD. 
Title: Re: Hard drive woes
Post by: Clive on December 16, 2011, 10:46
I have a GMail address Sam and save some stuff onto that. 
Title: Re: Hard drive woes
Post by: Rik on December 16, 2011, 11:21
What drive letters were you using, Clive?
Title: Re: Hard drive woes
Post by: Clive on December 16, 2011, 15:27
I think the back-up drive was F.
Title: Re: Hard drive woes
Post by: Rik on December 16, 2011, 17:22
Contents and bookmarks are stored on C, so unless you backed that up, those files would be missing.
Title: Re: Hard drive woes
Post by: Clive on December 16, 2011, 18:34
Sorry Rik, I thought you were asking for the letter of the external drive which contained the C drive image.   
Title: Re: Hard drive woes
Post by: Rik on December 17, 2011, 10:55
Windows would normally assign the next available drive letter to the external HD, what drives were allocated to D & E?
Title: Re: Hard drive woes
Post by: Clive on December 17, 2011, 11:44
CD Rom and memory stick. The memory stick was of more value than Acronis and had backed up stuff without me even knowing about it.   8-)
Title: Re: Hard drive woes
Post by: Rik on December 17, 2011, 11:48
If Acronis imaged the C drive, the files should be there, Clive. They certainly are on my backups.
Title: Re: Hard drive woes
Post by: Clive on December 17, 2011, 11:51
The computer shop said that the software won't copy over to prevent piracy.  It can only be reinstalled on the same drive.
Title: Re: Hard drive woes
Post by: Rik on December 17, 2011, 11:57
I'm not sure I believe them, Clive.
Title: Re: Hard drive woes
Post by: Simon on December 17, 2011, 11:59
Would they be talking about Windows itself?
Title: Re: Hard drive woes
Post by: Rik on December 17, 2011, 12:05
No, you can image Windows back to a new drive, then reactivate it if required.
Title: Re: Hard drive woes
Post by: Clive on December 17, 2011, 15:21
I'm not sure I believe them, Clive.

They spent a long time trying Rik.  I spent a couple of hours watching them.   :cry:
Title: Re: Hard drive woes
Post by: Rik on December 17, 2011, 16:53
I've recovered complete OS drives before now, Clive, so I'm really not sure what went wrong.
Title: Re: Hard drive woes
Post by: Clive on December 17, 2011, 17:25
I have to say it's very disappointing.  But my rebuild is going well and I've just ordered a new copy of F-Secure for £17.95. 
Title: Re: Hard drive woes
Post by: Rik on December 17, 2011, 17:32
Do you test your backups, Clive? The only thing I can think is that the copy wasn't 'good'. Meantime, take a look at:

http://www.amazon.co.uk/Clickfree-Portable-Automatic-Backup-USB3-0/dp/B004PGM9VI/ref=sr_1_1?ie=UTF8&qid=1324143089&sr=8-1

That will do the job automatically.
Title: Re: Hard drive woes
Post by: Simon on December 17, 2011, 19:18
Might take a look at that myself, Rik.  :thumb:
Title: Re: Hard drive woes
Post by: Clive on December 17, 2011, 23:25
Wow - that looks neat!  But I can't afford that right now.   :laugh:  The computer shop were pleased with the backup I'd taken and said I had done nothing wrong.  But I have no idea how to test them myself.  Tomorrow I will take a full backup of Mrs Clive's laptop.   :)
Title: Re: Hard drive woes
Post by: Rik on December 18, 2011, 11:22
Might take a look at that myself, Rik.  :thumb:

It works, but requires a bit of patience, eg maybe 15 minutes per machine after the first, full, backup. You can easily get several machines on a single drive, and it knows which one it's connected to. Data can be moved between machines, I haven't tried that with the system.
Title: Re: Hard drive woes
Post by: sam on December 18, 2011, 12:50
Interesting though to be honest I don't bother backing up windows. All the important things are on the cloud and nothing important is on there. Saying that this might be handy.for my family.
Title: Re: Hard drive woes
Post by: Rik on December 18, 2011, 12:57
It's great for people who aren't particularly techie, Sam, as it only has to be plugged in and left for a few minutes. A restore requires a single click.
Title: Re: Hard drive woes
Post by: Simon on December 18, 2011, 13:29
... and baited breath?
Title: Re: Hard drive woes
Post by: Rik on December 18, 2011, 16:26
That and sweaty palms. :)
Title: Re: Hard drive woes
Post by: Clive on December 18, 2011, 17:18
And a stiff whisky when disappointment sets in.  :laugh:
Title: Re: Hard drive woes
Post by: Rik on December 18, 2011, 17:25
Optimist! There's never a bottle to hand when you need it.  ;D
Title: Re: Hard drive woes
Post by: Simon on December 18, 2011, 18:39
I've got several here at the moment!  :woot:
Title: Re: Hard drive woes
Post by: Clive on December 18, 2011, 22:38
 :pmsl: