PC Pals Forum
Technical Help & Discussion => Windows PCs & Software: Help, News & Discussion => Topic started by: Michelle on February 20, 2009, 22:34
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i have troubles .........sob
where do i start..... ok .......... i think the first thing was my son added yontoo an ie add on to do something on facebook, when i went on it came up do i want to allow this, so i did thinking it was just something from IE ....then pages froze, the page i was on was ok tho.. anyway, so i deleted the add on and it seemed ok for a while.
ok i have to skip to theprob cos i can type and that is the problem..
java ie8 and ati could be todo with it, but typing is so slow.help please
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ok its ok again now, so right in the meantime i'd done a java update and changed to ie 8 - lol typing gonneagain!
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i tried to restore and ie8 only opened onepage with no toolbaaars.. geez.........
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Do a spyware scan, Michelle, with something like Super Anti Spyware (http://www.superantispyware.com/superantispyware.html) and / or Malwarebytes (http://www.malwarebytes.org/mbam.php). It sounds like you might have inherited something which is hogging your processing power. Have you tried Ctrl+Alt+Del to look in Task Manager, to see if anything is running at 90% or above?
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yes simon i've doneall the scansandnothing looks bad in tm,
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i waant to :cry:
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i opened msccooonfig .................startup with nothinglllol
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Check Task Manager. Something must be hogging resources. Have you looked in Add / Remove Programs for anything new or suspicious? Try Safe Mode, and see if that helps.
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did a scan and cleaner in safe mode ........... task manager brings up nothing..
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Reinstall IE8? Or, better still, try Firefox. Is this only happening when you use your browser?
I'm off to bed now, but maybe Sandra will have some ideas later?
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i was on mozzilla but it kept freezing...........
ie 8 wont reinstall itcraashes
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I don't know if this is possible, as I haven't used IE for years, but can you uninstall IE8 and reinstall IE7? Sorry, with the lack of other ideas, I'm stabbing in the dark a bit, Michelle.
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You're doing better than me. ;)
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I had a chat with Michelle on mesenger last night and we tried running sfc /scannow and then reinstalling IE8 using the ie.inf inside the windows folder that copied it over from her XP CD.
Neither of those worked. :dunno:
She does have 75 processes running according to Task Manager :o
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Ouch. Anything that you could identify as a miscreant, Sandra?
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Her pc was running so slow and it was getting late so we didnt have time to analyse which processes they were, it would have been nice to have had a screenshot if you can manage to do one and post it here Michelle :)
She did say that none of them seemed to be using much of the cpu/ram though.
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I wonder if a posted log from a HijackThis (http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html) scan would reveal anything?
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Its worth a try as I think theres something definately running that shouldnt be.
The processes would be a good start though and possibly easier to interpret.
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I note HJT now seems to be stabled with Trend Micro, but it's still free, and you can submit a log for analysis.
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Yes thanks for all of your help last night sandra........... hey i can type, this is a test - i ran a few more scans and nothing, then i updated (?) the ATI driver although when I restarted the computer it said, The Catalyst control centre isn't support by this driver please update it? so thats odd. I'm not sure if that matters. Do I need the control centre. Here we go its getting unresponsive again - pfff
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I wouldn't like to guess any further, Michelle, as it may do more harm than good. :(
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You don't really need it, Michelle. It would be worth running MSConfig, and trying the diagnostic startup, if that helps, then go to the selective startup option and disable everything which isn't MS, restoring stuff one at a time until you have problems.
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Well thanks for your suggestions simon, its not as bad now, which is weird? It maybe go again lets see ...........
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oh i just saw some more posts there............ missed them just now.
I'd started in diagnostic start up when i was talking, or trying to talk with sandra, :(
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If that didn't help, then I'd be thinking along the lines of an OS re-install, Michelle, it might be quicker than trying to track the problem.
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i have forgotten how to put an image here can u tell me please lol
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Look at the additional option at the bottom of the reply box - it won't work if you're using quick reply though.
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In the normal reply screen (not the Quick Reply box) click Additional Options, and you can attach an image, Michelle.
I assume you've tried a System Restore, to before this started happening?
(And what Rik said). ;)
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;D
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thanks lol - max size 250kb? oh lol
yes i restored to last week and ie8 went very odd indeed lol and i couldn't do anything? it wouldn't let me in internet settings ? so i restored it back
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they might be too small now lol - i am still typing however and no freezes?
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oh wheres the other one............. first one again
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thanks lol - max size 250kb? oh lol
Isn't that big enough for you? [wtf]
yes i restored to last week and ie8 went very odd indeed lol and i couldn't do anything? it wouldn't let me in internet settings ? so i restored it back
In which case, if it were me, I would probably restore back again, then reinstall IE8.
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it wouldn't let me reinstall either at that date, but maybe i could use another date.......... mind you its still working.
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That number of processes is still very high, Michelle, and you need to examine the system to see what they all belong to. The quickest way would probably be by disabling them using MSConfig, then seeing what won't work.
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Michelle, TeaTimer is part of Spybot Search & Destroy. Go into the Spybot options, and try turning TeaTimer off. It may be conflicting with Super Anti Spyware, or your other security.
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alot of them are on there 2 or 3 times?? is that normal? like scvhost.eve.......
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By the way, in case there's any confusion, the 250Kb attachment limit is the file size, not the actual size of the image, yes?
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alot of them are on there 2 or 3 times?? is that normal? like scvhost.eve.......
That's usually OK, but 'iexplore.exe' (IE) shouldn't be running twice, as far as I am aware.
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ohhh ...... i don't think it was before either
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By the way, in case there's any confusion, the 250Kb attachment limit is the file size, not the actual size of the image, yes?
yes thanks, mine were bmp's so they were like 2mb lol - ah its gone slow
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gss is back?!? :crazy: :thumbs:
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alot of them are on there 2 or 3 times?? is that normal? like scvhost.eve.......
That's normal, most shouldn't be duplicated though.
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gss is back?!? :crazy: :thumbs:
Well, we think it's him... ;)
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Michelle, TeaTimer is part of Spybot Search & Destroy. Go into the Spybot options, and try turning TeaTimer off. It may be conflicting with Super Anti Spyware, or your other security.
Quoting my own post, in case you missed it, Shell. :)
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lol oh yes thanks simon, although that wouldn't be this problem but if i don't need it, it can go.. I'm thinking its the 2 iexplores ppl saying its trojan.. typingbad :(
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Do you have two instances of IE open, Michelle?
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i have 4 tabs open but not 2 ie's - ppl are saying to remove the iexplore in prefetch........... hmmm
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Windows will only put it back...
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whooooooooooops!!!!!!!!!
I thought i'd try end process on one of them and see what happened ........ ie closed they both went from task mgr and when i opened ie again it put 4 in there!
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I think you really need to clean out the machine by using the selective startup option in MSConfig, Michelle. Stop everything which isn't MS, and see what happens then.
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Having done some Googling, it seems 'iexplore.exe' could be a trojan. Prevx (http://www.prevx.com/) has been recommended to remove it, but I can't understand how the others you've tried have failed to.
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yes i saw that too simon, I've done them all but not in safemode, oh i did do one in safemode
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Some malware can only be removed if it's not running, hence the need to run the scanners in safe mode. I would try that first, Michelle, and / or Rik's suggestion, but if it's a 'hidden' trojan, it may not appear in MSConfig.
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I suspect a re-install may be the fastest way to fix this. :(
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nooooooooooooo there must be another way lol
i tired that diagnostic one - i'd not done that one i'd done selective start up - anyway i didn't know what i needed to get the internet working so i had to come out again, but the 2 iexplores were still there.
taskmgr looks better though ! lol
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okay then I'll do some more scanning :) thanks guys
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17 is a big improvement. :)
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oh something else happens sometimes too - when i start pc a tab pops up at the bottom "led hotkey keyboard" it seems to have been doing it since i got this problem.
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Well, again, nothing conclusive from Googling, but it could be a keylogger, so unless you've recently installed some new keyboard software, it needs to be got rid of.
Are you using AVG, by any chance?
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yes i am....... is it no good, i was gonna get rid of it cos they suggest you use virgins free stuff......... its ok now so ive still not scanned lol
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Hi again, i did 4 scans in safemode and nothing but a few cookies - but i did find out that yontoo was enabled again in add ons........ which was where the problems started.
Also it seems that iexplore is probably ok...... I've been reading about it, and like anything a virus can pretend to be it. Anyway so far so good, it hasn't slowed yet but it does seem to take a while. I'm hoping it was yontoo.
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Well after 24hrs of checking, it seems it was just yontoo. All still fine ! Yontoo shows in control panel in safe mode but not in normal so i didn't see it here.
So any idea's what things i can get rid of running in the task manager please?
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It depends on what you want to work, Michelle. I tend to stop help apps loading at startup (they often just serve to load the main app faster), I then go to the services tab in MSConfig and hide all MS services. Then I scroll through killing off what I don't want or need, eg the ATI hot key poller, Bonjour service, Isposure agent and so on. If something stops working, it's a moment to just turn that service on again.
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ok thanks rik I will try that :)