PC Pals Forum
Technical Help & Discussion => Broadband, Networking, PC Security, Internet & ISPs => Topic started by: Lona on January 20, 2005, 17:52
-
Just recently I have been unable to connect to my internet bank account logon page.
I phoned the bank and they said it could be my antivirus that was causing the problem.
I disabled antivirus and firewall but still could not connect to logon screen. I can connect to my other internet bank accounts so I can't understand what the problem is.
I have checked all my internet browser settings and everything seems to be in order so I am at a loss to why I still cannot logon.
-
Try clearing your cookies and cache, Lona. Also, do you have a pop up blocker? Some of the banking websites have odd sized windows, which may throw out your average pop up stopper, and you may not be able to reach the log in screen. Which browser are you using these days?
-
After you have followed Simon's instructions, Lona, make sure your system is allowing ALL cookies, including third party cookies.
I have my Opera browser set to "Accept only cookies set to the server itself" and to clear out cookies when I close the browser, but in order to use online banking I have to enable ALL cookies including third party ones. I have sarcastically emailed my bank on numerous occasions about this, because I cannot for the life of me see how they can boast about how secure the service is and then insist that cookies must be enabled to use the service. It's a bit like fitting a high tech security system to your house and then giving the local burgler the access code.
Prats!
-
It's a bit like fitting a high tech security system to your house and then giving the local burgler the access code. Prats!
Well said Dave!
-
After you have followed Simon's instructions, Lona, make sure your system is allowing ALL cookies, including third party cookies.
I have my Opera browser set to "Accept only cookies set to the server itself" and to clear out cookies when I close the browser, but in order to use online banking I have to enable ALL cookies including third party ones. I have sarcastically emailed my bank on numerous occasions about this, because I cannot for the life of me see how they can boast about how secure the service is and then insist that cookies must be enabled to use the service. It's a bit like fitting a high tech security system to your house and then giving the local burgler the access code.
Prats!
Thanks Dave, that's the only other thing I didn't do as you say yourself seems daft to have all that security and let the whole world in. ;D. I did all the other things Simon, including disabling popup blocker. :)
-
:-[ thought setting privacy to receive all third party cookies would do the trick but alas no it didn't. I cleared old cookies and cache and all history and internet files. I have set privacy to low. I can't think of any other thing I can do other than change my bank. ???
Forgot to mention, I can access the logon page on my old PC which is still running Winme. I wonder if it's got something to do with XP?
Now Tony, who is always going on about the benifits of upgrading to XP. Where is he when you need him. ::) ::) ::)
-
Lona, I thought you were still on ME.
Have you upgraded XP to SP2? There has been an issue with SP2 users being unable to connect to secure web sites. I read about it recently on ISPreview or The Register (or something like that). This is why I never use Microshaft stuff that is less than three years old and I very rarely install Microshaft security updates. I don't wish to be a Beta tester for anybody.
-
I've found the article. It was on ZDNET.
http://news.zdnet.co.uk/internet/security/0,39020375,39165283,00.htm (http://news.zdnet.co.uk/internet/security/0,39020375,39165283,00.htm)
-
Lona, here is another link.
http://www.pffbank.com/ebanking/pffonline/winxp_sp2.htm (http://www.pffbank.com/ebanking/pffonline/winxp_sp2.htm)
-
I saw a similar item on microsoft's knowledge pages, Dave but thought it only applied to folks who upgraded from sp1 to sp2.
This pc came with sp2 pre-installed.
The weird thing is, I could access the bank last week but didn't notice I had automatic updates installed so maybe microsoft has installed something since and that's the reason I can't get access. I've now turned off automatic updates and will try a system restore to see if it takes me back to when I had access.
-
Here is a step by step guide to dealing with the problems caused by SP2.
(It's Microsoft's own solution, so it probably is broken!) ;D
http://support.microsoft.com/default.aspx?scid=kb;en-us;870700 (http://support.microsoft.com/default.aspx?scid=kb;en-us;870700)
-
Here is a step by step guide to dealing with the problems caused by SP2.
(It's Microsoft's own solution, so it probably is broken!) ;D
http://support.microsoft.com/default.aspx?scid=kb;en-us;870700 (http://support.microsoft.com/default.aspx?scid=kb;en-us;870700)
That's the one I was telling you about. Followed everything to the letter with nowt results. :-\
-
Very strange. As you say, you can get to it on your old PC with Windows ME installed, so it looks as if it's the SP2/IE6 problem, but if you've followed the instructions to the letter, I can't see what else you can do, short of trying a different web browser. ???
-
Dave, I give up. I've just gone through those procedures once again to make sure I did them right.
It's the same on Firefox as well.
The bank suggested it could be my antivirus programme but I disabled it and the firewall and still can't logon.
This antivirus also came pre-installed from CA associates and seems a good antivirus programme so don't really want to uninstall it.
I'll phone the bank tomorrow and see what they have to say as I've spent more hours or days I should say trying to solve the problem. ???
-
I don't think that it's a virus Lona.
Sometimes that happens because of uninstalling a certain program which takes away with it some of "Windows" elements.
-
I didn't mean I had a virus, Joudi. The bank says some antivirus programmes can interfere with their logon screen.
I would have to uninstall the programme to see.
I'm always uninstalling things so wouldn't know which one took anything away. ???
-
Lona, which bank is it?
-
Lona, which bank is it?
www.clydesdalebank.co.uk
I can access the website ok Simon and get to the bit where it says logon to internet banking, then page cannot be displayed comes up.
When I use firefox page comes up saying cannot find ib.cbonline.co.uk
-
In Mozilla, I get this:-
(https://www.pc-pals.com/smf/proxy.php?request=http%3A%2F%2Fwww.apax34.dsl.pipex.com%2Fclydelogin.jpg&hash=8ae684d4616132c42f16b77cbe645a25e2f80416)
As can be seen, the log in window is indeed smaller than the main window, so it may be being blocked by a pop up stopper. Sorry Lona, I know you've been all through this, but I can't think of anything else it could be. As you can see, I can access the screen OK, so it can't be the website. In Mozilla, you can click Tools > Popup Manager > Allow popups from this site. Not sure if it's the same in FF, but might be worth a try. Don't forget to click Add, when the Popup manager window comes up.
-
I'm on Firefox Simon, and the log in screen comes up for me OK.......maybe Lona's go over her overdraft limit ;D
Lona PM me your login details....I'll see if it works my end ::) ;D ;)
Edit...again ....I allow cookies from the originating web site ONLY
-
Fat chance and NO Chance, Tony. ;D :o :o
Just been on the phone to the bank 3 times in all.
Did all the stupid things they advised me to do and still the same outcome. I have the bank on my trusted sites with allow all cookies and no popups. Short of allowing them to help themselves to my money I've downgraded my security to the bone. I even disabled firewall and antivirus.
The last guy I spoke to says they have been innundated with customers who can't logon and it's down to service pack2.
He said they have been onto Microsoft and Microsoft told them they are trying to find a workaround. Apparently some antivirus programmes are causing the problem which would explain my first phonecall to them. I had been able to get in prior to updating my antivirus. They asked me to phone microsoft but to hell with it, I will just use my old trusty pc with Millenium and :wahh: to you Tony for telling me millenium was crap. ;).
-
It can't just be SP2 because I have it and can view the log in page, Lona. Perhaps you should have stuck with Norton Anti Virus? ;)
-
It can't just be SP2 because I have it and can view the log in page, Lona. Perhaps you should have stuck with Norton Anti Virus? ;)
I know what you're saying Simon but this antivirus came pre-installed and I didn't want to rock the boat until my year was up but it looks like I won't be waiting.
-
I paid a visit to the IT techies during my lunch hour at work today to see if they could come up with anything to resolve this. However, I knew I was on a mission to nothing when the manager there looked grief stricken as soon as he read that SP2 was installed. After observing a good minute of him shaking his head, pointing at the word "SP2" on the monitor and repeating the words "It will be that", I thanked him for his time and left.
Sorry it seemingly isn't going to be resolved early, Lona. :'(
-
It can't just be SP2 because I have it and can view the log in page, Lona. Perhaps you should have stuck with Norton Anti Virus? ;)
I know what you're saying Simon but this antivirus came pre-installed and I didn't want to rock the boat until my year was up but it looks like I won't be waiting.
I don't think you can invalidate a warranty by changing or adding software, Lona. :)
-
XP Pro......................Yes
Service Pack 2..............Yes
Norton Anti Virus...........Yes
FireFox.....................Yes
Cookies originating only....Yes
ZoneAlarm Firewall..........Yes
Probs loading login page....NO ::)
I didn't want to rock the boat until my year was up ......come on Lona get a grip........ what are you a Man or a Mooooooouse ;D
-
ZoneAlarm Firewall..........Yes
Now there's a thing Tony. :o. Can I take it that you have disabled XP's own firewall?
What about you Simon? Do you use XP's firewall?
Maybe if I get rid of it, my problems would be over.
I also found out I had Sahagent.exe installed and have spent all night getting it off my system.
I thought, great, that's been the culprit but it wasn't.
I am now going to install Norton Anti Virus and uninstall C A associates Anti Virus to see if that works.
I'll leave XP's firewall on for now but if Norton doesn't do the trick that's the next thing that's coming off.
A few things might come off Tony ;) if I find it was XP's firewall that was giving all the trouble. :P ::) ::) ::)
-
The first thing I did when I got SP2 was to disable the Firewall, Lona, and continued using Sygate. I think I read somewhere (on here?) that the XP-SP2 firewall still doesn't quite match the security of many of the free third party firewalls.
I have SP2, Norton AV 2003, Sygate Pro Firewall, and have never had any problems accessing web pages. The link below is for the free version of Sygate, if you want to try it.
(https://www.pc-pals.com/smf/proxy.php?request=http%3A%2F%2Fwww.apax34.dsl.pipex.com%2Fsygate.jpg&hash=d316d3fde976972e6f2af10f1faf8079e7d27218) (http://smb.sygate.com/products/spf_standard.htm)
-
ZoneAlarm Firewall..........Yes
Now there's a thing Tony. :o. Can I take it that you have disabled XP's own firewall?
Yes I have disabled MS firewall, I mean who in their right mind would trust MS with their security!!!!! There are proper companies out there who's businesses sink or swim based on what their area of expertise delivers.
Trust me I have only ever used two Firewalls....the free Zonealarm and on Simons recommendation I disabled Zonealarm and tried Sygate once. But I reverted back to Zonealarm.....Have I ever had trouble accessing websites whilst using Zonealarm NO. Has my security been breached using Zonealarm NO. As for security in general, I've never found anything iffy using Hijack This. OK I've had virus's sent to me in email attachments, but they never got past Norton Antivirus 2003.
Tick the disable XP firewall box, install Zonealarm and know your being protected by security professionals. ::)
-
If the pair of you had mentioned that, it would have been a step in the right direction.
Probably that's why you can get into my bank and I can't. ;D
-
If the pair of you had mentioned that, it would have been a step in the right direction.
We did! ;D ;D
-
If you're going to try Zona Alarm, Lona, you might want to visit www.oldversion.com (http://www.oldversion.com) and have a look at ZA 2.0. It will do what a firewall is supposed to do.but isn't full of other stuff that should be left to your web browser, anti-virus etc to deal with. I have had it for a fortnight now, and haven't had to format c: yet (touch wood). It works with 98SE and ME and I am just about to try it with 2000 Pro, but I won't be using XP for a couple of years yet, so I don't know if it's compatable with that.
-
If the pair of you had mentioned that, it would have been a step in the right direction.
We did! ;D ;D
Yes at the last minute :P
Anyway did what you advised, installed sygate, norton antivirus and disabled xp firewall. Still no joy. I'll just have to keep my money under the bed. ;D ;D ;D
-
How very strange. Don't know what else to suggest, apart from change your bank! ???
-
Well Simon and Tony, I am completely at a loss. I have now installed norton antivirus and firewall but still cannot logon using firefox or ie6.
I'm beginning to think that maybe Joudi had a point about uninstalling software. I have maybe taken away files that were needed but can't think where to start.
Is there a repair feature with xp?
-
Just recently I have been unable to connect to my internet bank account logon page.
Simon learn by Lona's mistake, it's another glaring example of the wisdom of making an image of C:Drive when its running sweet as a nut [or before installing MS SP's or security updates]
Lona could have pressed the restore C:Drive button, then gone into the garden for a ciggy. Come back rebooted her PC and Bobs your Uncle.......all sorted. But will you lot listen ? no chance.
One day you will be sat there pulling your hair out .......there again. ::) You'll spend hour upon hour trying to sort out a problem. Because you don't want to face the hours reinstalling the OS, the updates, the programs, the program updates. But in the end thats what you will have to do.
:'(
That was a worst case scenario example of course.
-
Yes Lona! better to use the restoration CD to restore your system, if it doesn't solve the problem then you'll absolutly need to reinstall window from the start (not repair).
I have confidence that everything will be ok after that (probably even with or without firewall).
-
For the benefit of Tony and Simon. :brain:
When I disabled xp firewall my network connection went. Tried installing it again 4 times and eventually put xp firewall back on and network connection worked again.
So it would appear if you have a home network with xp and winme you can't disable xp firewall without causing problems.
At least I can get into the bank with the Winme pc so I will leave it up to the clydesbank to come up with a solution. I'm not alone here, they have lots of customers in the same predicament. ???
-
I wouldn't like to suggest that it could be ME causing the problems, but when you get new furniture, do you always still keep the old stuff, Lona? :-X ;)
-
I wouldn't like to suggest that it could be ME causing the problems, but when you get new furniture, do you always still keep the old stuff, Lona? :-X ;)
Why do you think I do so well on ebay, Simon. ;) ;D ;D ;D
-
For the benefit of Tony and Simon. :brain:
Sez her who cannot reach the log in page...yet me and Simon can :pmsl:
Thats the trouble with old trouts, XP is just one step to far in new fangled thingimebods for them to cope with. ;D ;)
Lona, I don't have a network, so had no need to know bugger all about them. But maybe changing the firewall, may need it rejigging abit thats all. How do you connect to the net, via a router or a bog standard USB BB modem?
For test purposes just forget the network for now [disable it] Try connecting your XP PC direct to the net using your 56K internal modem, or a bog standard BB USB modem if you have one. And either Sygate or ZoneAlarm firewall with XP's FW disabled.
What I'm saying is both me and Simon can connect to the login page. And I believe he connects his PC, like me direct to the web with a bog standard modem.
If it works, then it is definately a XP Firewall problem, meaning the settings on your network router just need tweaking to accomodate the new firewall. If it doesn't work, then the problem lies elsewhere, fault finding is just a process of elimination.
For instance, got up this morning and the gas boiler was not working, no hot water or central heating, bloody freezing it was. Turns out I found two faults, the connections to the vent fan resistor were corroded. And the thermocouple sensor was not opening the gas valve to the boiler burner. Turns out it was not seated properly on the boiler burner gas valve activation unit. As a sparky in a mung, I've install and fault found on factory boilers. I once worked a full 24 hour shift commissioning one of two new boilers at Johnson and Johnson's factory in Gargrave....Ah happy days.
You'll tell me if I digress wont you?
::) ;D
-
You'll tell me if I digress wont you?
Consider yourself told Tony. ;)
This old boiler was able to set up my network with an ethernet connection using asdl modem with the assistance of the real techie on this forum. I don't need to name names, Tony. ;)
Everything worked orginally even with xp firewall enabled. I got into bank on both pc's. I am still working on solutions but won't give up until I find the correct one. It can't be XP firewall that's the cause as it worked initially. :P
-
I've just disabled Zonealarm, and enabled the XP firewall.....felt nevous about trusting MS ::) I can connect to the log in page OK. So it cannot by the site where the problem lies, it's got to be your end somewhere.
I take it you have tried an XP restore back to a date you know it worked at? Of course doing a clean reinstall using your Rescue Disks supplied with the PC would no doubt fix it. But you would have to set up all your peripherals and internet connections again, plus backing up all your data.
Mmmmmmmmmmmm wouldn't a "Drive Image" image of C:Drive come in handy right now. Considering you had partitioned your hard drive so all your imputted date was on drives other than C:Drive :-X ;)
Theres always something of value to be learnt out of every crisis....thats if your bright enough to recognise it ::)
Edit: I ain't being clever Lona, I'm only trying to prode you and Simon into improving your computing experiance. I mean I could take the attitude....I don't give a sh*t if fellow members fail to cover themselves, but I care about you both
:whistle: