PC Pals Forum
Technical Help & Discussion => Broadband, Networking, PC Security, Internet & ISPs => Topic started by: Simon on September 01, 2005, 18:23
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Two days ago, I filled in a form on the BT website, to transfer my phone number to my new address. It said on the form they would call me before the moving date to confirm details. Today, I received a call from BT, who went through the line checking procedures, and confirmed my phone number transfer. While talking, the BT lady asked me if I used broadband. I confirmed that I used Pipex, expecting a sales pitch for BT Broadband, but received nothing of the sort. What she said was, that she had just activated broadband on my new phone line. There and then. One mouse click. Free.
So my question is, what are broadband 'activation fees' all about? Pipex, and some other providers don't charge activation fees, but some do, at up to around £60, and more! Surely, this must be seen as a bit of a scam, if the BT customer can call BT themselves, and have broadband enabled in seconds?
For once, I have to say, :welldone: to BT!
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it could be that the line you are going to use is already setup for broadband whereas others arent.
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Possibly, Sam. :dunno:
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It's nice to hear a "good news" story for once! :laugh:
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and yes it is isnt it clive!
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Can I ask, Simon, are you keeping the same number.?
If so it's easy but had you been changing your number to a different exchange it could have been a different story.
Also, you are not changing your provider so I would think that would be just the same.
I think when you change providers then there could be additional charges.
I'm pleased you got fixed up so quickly. :)
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Yes, I am keeping the same number, Lona, and it is on the same exchange. It's not quite done and dusted, as I still have to wait until Pipex disconnect my existing broadband service, and then I have to apply for a new account, but they have done as I requested and been flexible with the cancellation terms, so I don't have to wait 30 days. My only issue will be that I will have a new username and password with Pipex, and users will know how difficult to remember these are! I hope I can keep my existing e-mail accounts, or that will really screw things up for a while.
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I really don't understand why you had to cancel your account. If you have the same number and the same exchange then there is no reason for Pipex to have to cancel your account. I think they are just exercising a "job's worth" excercise.
You should have kept quiet and Pipex would possibly have been none the wiser.
Anyway it's not as if they are coming to your house warming. :wink:
BTW are we all invited to christen the new house.???? :)
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I really don't understand why you had to cancel your account. If you have the same number and the same exchange then there is no reason for Pipex to have to cancel your account. I think they are just exercising a "job's worth" excercise.
D'you know what, I actually mentioned something along those lines to the BT lady, and she did give an explanation, but I can't remember what it was! Pipex have nothing to gain by making me close one account and re-open another, so there must be a reason for it. I suppose I would have had to change my address with them at some point, because of the card payments.
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I hope you remembered to use your pipex points. You wouldn't want to miss out on a nice massage, Simon.
Your points will go back to zero when you open a new account.
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Pipex points?? (https://www.pc-pals.com/smf/proxy.php?request=http%3A%2F%2Fwww.apax34.dsl.pipex.com%2Fsmileys%2Farsed.gif&hash=6cfe67d71a54a420e44d28afde2adaeb80b48e2a) :grin:
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D'you know what, I actually mentioned something along those lines to the BT lady, and she did give an explanation, but I can't remember what it was! Pipex have nothing to gain by making me close one account and re-open another, so there must be a reason for it. I suppose I would have had to change my address with them at some point, because of the card payments.
probably looks good on their stats...we have had so many people join us recently...(note: this includes all the people who had to leave us and rejoin when they moved house!)
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Pipex points?? (https://www.pc-pals.com/smf/proxy.php?request=http%3A%2F%2Fwww.apax34.dsl.pipex.com%2Fsmileys%2Farsed.gif&hash=6cfe67d71a54a420e44d28afde2adaeb80b48e2a) :grin:
Can I have yours then? :D :D :D
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Maybe I'll go back to them and say that as the new line has already been enabled, and it's the same number on the same exchange, why do I need to have a new account?
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That's it, Simon, be forceful. (https://www.pc-pals.com/smf/proxy.php?request=http%3A%2F%2Fbestsmileys.com%2Ffrustrated%2F7.gif&hash=5426e64f6be705012e1efc4b85f286532b603771)
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Pipex points?? (https://www.pc-pals.com/smf/proxy.php?request=http%3A%2F%2Fwww.apax34.dsl.pipex.com%2Fsmileys%2Farsed.gif&hash=6cfe67d71a54a420e44d28afde2adaeb80b48e2a) :grin:
Can I have yours then? :D :D :D
Didn't know I had any - where do you get them from? :dunno:
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Logon on to your control panel at www.pipex.net
click on pipex xtra's and it tells you how many points you have.
You can exchange them for lots of things.
You should have a lotta lotta points the length of time you have been with Pipex.
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How bloody typical is this:-
Temporarily Unavailable
Unfortunately, the My PIPEX website is currently unavailable due to an unexpected system problem.
This means that you will not be able to use the My PIPEX website at this time. Please try again later, while we eradicate your Pipex Points so the scottish biddy can't have them.
PIPEX apologise for any inconvenience caused by this downtime.
OK, I made up one bit - but it is down. :roll:
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:oops: I forgot, I could have told you that. Last time I was on it said there would be no access on Friday night.
There's all sort of things you can use your points for.
Haircuts are one of them so that's no use for you Simon. lol
There's also massage, so if that's your fancy you could go for that.
Can't remember the rest.