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Forum Information & Policies => Website Discussion & Suggestion Box => Topic started by: Lona on May 13, 2008, 13:31

Title: Firefox crashing
Post by: Lona on May 13, 2008, 13:31

I'm having problems with Firefox. It keeps shutting down.

I'm using version 2.14 and have looked on Mozilla site for a solution.

Only thing I can find is something to do with Java and it advises uninstalling Java.

I really don't want to do this. Does anybody else have this problem

Title: Re: Firefox crashing
Post by: Simon on May 13, 2008, 13:51

What add-ons do you have, Lona?  It could be one of them, not FF itself which is crashing.  Also, have you tried reinstalling the Java plug in?

Title: Re: Firefox crashing
Post by: Rik on May 13, 2008, 14:06

I'm using the same version, Lona, with no problems. I agree with Simon, start with the addons. If it's not them, then look at your security software.

Title: Re: Firefox crashing
Post by: Lona on May 13, 2008, 16:24

I've got the java plugin so it can't be that.

I've got avg safe search, I wonder if that's the problem.  This has only started since I updated to avg version 8

Title: Re: Firefox crashing
Post by: Simon on May 13, 2008, 16:28

All you can do is try turning off AVG safe search, and see if it helps, Lona.  Is that some sort of anti-phishing tool?

Title: Re: Firefox crashing
Post by: Lona on May 13, 2008, 16:29

Quote from: Simon on May 13, 2008, 16:28

All you can do is try turning off AVG safe search, and see if it helps, Lona.  Is that some sort of anti-phishing tool?

Dunno, Simon.  I only saw it when I went into firefox to check my addons. I'll go and investigate

Title: Re: Firefox crashing
Post by: Lona on May 13, 2008, 16:33

Found a setting on avg called "link scan" so I've disabled it.  Will see how it goes in the next few hours

Title: Re: Firefox crashing
Post by: Simon on May 13, 2008, 16:38

OK, let us know how it goes, Lona.

Title: Re: Firefox crashing
Post by: GillE on May 13, 2008, 16:57

I've also had one or two problems lately with Firefox, nothing terribly spectacular until just now when I followed a link to an eBay sale.  It keeps re-loading the page and other open tabs stutter.  Like Lona, I've got the AVG add-on.  I've just disabled it and I'll see how I get on now.