PC Pals Forum

Technical Help & Discussion => Broadband, Networking, PC Security, Internet & ISPs => Topic started by: nilsatis on June 03, 2008, 18:42

Title: Not able to connect
Post by: nilsatis on June 03, 2008, 18:42

Hi all,

My mate cannot conect to the internet, she is getting error code 678 any ideas (idiot guide please)

Andy

Title: Re: Not able to connect
Post by: Rik on June 03, 2008, 19:29

Is she using a USB modem?

Title: Re: Not able to connect
Post by: nilsatis on June 03, 2008, 21:44

yes i just went to have a look its saying that the modem isnt connected, the light on the modem is flashing, and showing that a network cable isnt connected

Title: Re: Not able to connect
Post by: Simon on June 03, 2008, 21:59

So, this is a USB modem, which connects each time the PC is powered on, yes?  To start with the obvious, have you actually checked that all the cables are connected correctly?

Title: Re: Not able to connect
Post by: nilsatis on June 03, 2008, 22:02

Yea checked the cables they all are connected

Title: Re: Not able to connect
Post by: Camstop on June 03, 2008, 22:05

Try pulling the power plug out of the back of the modem and leaving it out for 1 minute, then plug it back in and see if i boots back up properly.

Title: Re: Not able to connect
Post by: nilsatis on June 03, 2008, 22:19

yep tried all of the basic stuff, its just saying network cable not connected and light stays flashing

Title: Re: Not able to connect
Post by: Simon on June 03, 2008, 22:52

Sorry, Andy, but can you just confirm that this is a USB ADSL Modem, and not a router?  I'm wondering if it's trying to connect to a LAN which doesn't exist.  Can I suggest she goes into Internet Explorer > Tools > Internet Options > Connections and check that the correct connection (her ISP) is set as default, and that the 'Always dial my default connection' button is selected?

Title: Re: Not able to connect
Post by: Rik on June 04, 2008, 11:33

The flashing light usually means it's not achieving sync. Try disconnecting everything but the modem from the phone circuit.

Title: Re: Not able to connect
Post by: nilsatis on June 06, 2008, 08:34

Thjanks for the repies, she got home last night turned her pc on and it was all working again!!!    ???

Title: Re: Not able to connect
Post by: Simon on June 06, 2008, 09:38

Oh well, maybe it just needed a reboot.  :dunno:  Glad it's all OK now, Andy.  :)