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Technical Help & Discussion => Broadband, Networking, PC Security, Internet & ISPs => Topic started by: Moreno on December 01, 2009, 10:13

Title: QNAP NAS not showing up on ONE laptop
Post by: Moreno on December 01, 2009, 10:13
Hi guys,


Its been a long time since I have had to call on the wisdom of these wise walls, so here I go....

Basically I have installed a QNAP Nas on my network, it is of course always on and I can see it on my laptop running windows 7. I have easily mapped drives from my machine so that I can easily access them via the laptop.

Now the problem starts when I try to do the same on my GF's laptop. It is a HP laptop running windows 7 also. It came up once in the my computer section and I mapped it under my credentials, but then I deleted them again to reconnect them under hers. Now I cant see it and every time I try to connect using the path name it just says it is not correct.

any ideas?

thanks in advance
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Simon on December 01, 2009, 10:27
Hi Moreno,

I'm not familiar with your type of set up, or with Windows 7 yet, but someone will be along to help soon. :)
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Moreno on December 01, 2009, 10:34
thanks Simon
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Sandra on December 01, 2009, 13:27
I cant think of anything off hand at the moment and havent time to look into it today but if no one has sorted you out by the next time I get on I will see if I can help.
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Simon on December 01, 2009, 14:04
I have to admit, I don't even know what QNAP is, but would it be worth running the Network Setup Wizard on second laptop again?  The only other think I can think of is a firewall blocking something.
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Moreno on December 01, 2009, 14:49
Thanks guys....QNAP is a great network storage device, its a superb piece of kit!

Right I am going to try these, firewall first, then the network discovery...will report back guys....thanks
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Moreno on December 02, 2009, 14:47
Right tried the firewall option and also tried turning the file sharing option off and then on again....to no avail. Will try the network discovery disc to see if that helps!
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Simon on December 02, 2009, 15:07
Have you deleted the second laptop connection from both machines?  Sorry, clutching at straws with this at the moment.  :dunno:
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Moreno on December 02, 2009, 15:21
Sorry, unsure what you mean with that....please explain
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Simon on December 02, 2009, 17:32
Sorry, I thought you were trying to network two laptops, but I've just read your original post again.  Scrub that idea!  :)  All I was getting at was, maybe you need to fully delete the second laptop from the network, in order to start afresh.
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Rik on December 02, 2009, 17:50
It might not be a bad idea anyway...
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Moreno on December 02, 2009, 19:03
SO you mean maybe taking mine off the network and seeing  if it picks up hers? Even when mine is not turned on hers does not find it.
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Simon on December 02, 2009, 21:24
No, remember I don't know what this QNAP thing is, or how it works.  I was thinking that it was simply a case of one laptop not seeing the other, but it's not as simple as that, is it?  I think you should either wait for Sandra, or someone else, to advise, as I'm really out of my depth here, and wouldn't want to make things worse for you.  Alternatively, you could try http://forum.qnap.com/.

Sorry we haven't been much help on this occasion.  :(
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: sam on December 03, 2009, 01:45
SO you mean maybe taking mine off the network and seeing  if it picks up hers? Even when mine is not turned on hers does not find it.

I'd try that....

Also I'd check the firewall settings, just in case it is blocking anything. I assume both machines are basically running the same software etc?
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Moreno on December 03, 2009, 07:58
Hi guys,


Right it was a success. I downloaded the qnap finder app and installed it. It found the NAS straight away and I connected to it, but it still did not show up via the my computer window. SOooo in the qnap settings I could connect to the drive via FTP which then made it appear in the my computer window thus allowing me to map network drives for each folder....wahoo!!! All done!

Seriously guys, if you haven't got one of these you should take a look at them. I bought the TS109 with a 1tb hd and it has been awesome.

thanks for your help everyone!!! much appreciated!
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: sam on December 03, 2009, 14:10
Seriously guys, if you haven't got one of these you should take a look at them. I bought the TS109 with a 1tb hd and it has been awesome.

thanks for your help everyone!!! much appreciated!

I've looked at them before - but I've always had a server running so never bothered, though probably would in the future - I'd probably go for one that was also able to pump out video to a monitor.

Glad you got it all working!
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Moreno on December 03, 2009, 14:31
thanks mate...its got its own ram onboard and also has a great admin which allows you to create users and folder shares. I have streamed movies directly from it. I love the bittorrent on it which I can access from any location adding torrents to it. Superb piece of kit!!!
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: sam on December 03, 2009, 15:06
thanks mate...its got its own ram onboard and also has a great admin which allows you to create users and folder shares. I have streamed movies directly from it. I love the bittorrent on it which I can access from any location adding torrents to it. Superb piece of kit!!!

I've got some software that lets me run torrents like that - revolutionises the art of downloading! :-D
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Moreno on December 03, 2009, 15:11
Def. I love it. Doesnt slow the laptop down as it runs on the NAS. I have even set up the iscsi target.
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: sam on December 03, 2009, 16:55
and always runs I guess?
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Moreno on December 03, 2009, 16:55
Yes it does....  8-)
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: sam on December 03, 2009, 16:57
nice, downloading heaven then! :-D

Have you set it up so that you can access it from outside your home network? I used to have a linux machine setup todo that - great when you are at work and decide you wanna grab something to watch for later. I even had a mate use is iphone to connect to it and add a download.
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Simon on December 03, 2009, 21:30
Glad you got it sorted, Moreno, and thanks for letting us know.  :thumb:
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Moreno on December 04, 2009, 07:48
Thanks Simon.

Yeh I have set it up so that I can access it outside securely. I even have a drive set up at work connected via FTP, works brilliantly. I have a routine back up to another drive once a week and it even has the ability to back up to a remote location. Love it, just wish I knew how to use it all!
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Rik on December 04, 2009, 12:39
RTFM? ;D
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Moreno on December 04, 2009, 12:42
True true....but no always as simple as that!
Title: Re: QNAP NAS not showing up on ONE laptop
Post by: Rik on December 04, 2009, 12:43
I know, sometimes you need a degree in Babel to understand them. ;)