PC Pals Forum

Technical Help & Discussion => Broadband, Networking, PC Security, Internet & ISPs => Topic started by: nilsatis on March 02, 2010, 22:47

Title: No Internet access
Post by: nilsatis on March 02, 2010, 22:47

My son has bought a new laptop its a Advent Intel(R)Celeron(R)CPU.

It has Windows 7 preinstalled.

He can connect to the internet but it says no internet access.

He has tried his 3G dongle and my Virgin wireless and has the same problem.

I have scoured the net for solutions but none work, we have tried disable/enable network card, system restore, all the internet settings are ok.

Any help would be much appreciated. 

Title: Re: No Internet access
Post by: Simon on March 02, 2010, 23:08

Hi, when you say "He can connect to the internet but it says no internet access.", are you saying he can connect to the Network, but can't actually access the Internet?  Is there a software firewall on the laptop, and if so, has this been set to allow network / internet access?

Have you tried connecting to a router with a network cable, to eliminate a wireless problem?

Can you access the router interface with the new laptop (so as to establish the network connection is OK)?

Title: Re: No Internet access
Post by: sam on March 03, 2010, 03:27

Quote

He has tried his 3G dongle and my Virgin wireless and has the same problem.

This sounds like it might be a software issue on the machine.


I'd suggest trying to see if you can connect to the router or not. You should get an ip address assigned if you do. Alas I can't remember what the GUI looks like in this case (but if you opened a command prompt and type ipconfig it should give you some info)...

How do you connect to the network? Wireless aswell?

Title: Re: No Internet access
Post by: nilsatis on March 03, 2010, 07:10

He can connect to the network but its saying cant display page continually, no firewall issues, the wireless is ok as Im using it on mine and his dongle also works on mine.

Title: Re: No Internet access
Post by: Simon on March 03, 2010, 09:54

It still sounds like a firewall issue to me, but someone with more expertise should be around later.  What browser is being used, and has an alternative been tried?

Title: Re: No Internet access
Post by: Rik on March 03, 2010, 10:13

I agree, it sounds like a firewall issue. If we've established that another machine can connect to the net and also use the dongle, then it has to be software, either security settings or drivers. First thing is to connect via cable, that will indicate which it is.

Title: Re: No Internet access
Post by: sam on March 03, 2010, 14:00

do you have anything like AVG installed or is it just the base windows firewall/antivirus (not sure what they call it on Windows 7)

Title: Re: No Internet access
Post by: nilsatis on March 03, 2010, 18:06

Hi guys, just the basic windows security, he has only had it couple of weeks, everything was ok until the other day.

I have just spoken to him, he has restored all the original factory settings and its ok now.

Thanks all.  :thumbs:

Title: Re: No Internet access
Post by: Rik on March 03, 2010, 18:09

Can you identify anything which changed, eg a new piece of software?

Title: Re: No Internet access
Post by: nilsatis on March 03, 2010, 18:14

Sorry Rik, I was just editting my post when you posted.
All sorted see above.

Title: Re: No Internet access
Post by: Rik on March 03, 2010, 18:18

Great news, thanks for letting us know.  :thumbs:

Title: Re: No Internet access
Post by: Simon on March 03, 2010, 19:01

It would have been nice to know what the problem was, but glad it's sorted.  :thumb: