PC Pals Forum
Technical Help & Discussion => Broadband, Networking, PC Security, Internet & ISPs => Topic started by: TOFFEEMAN1878 on July 05, 2010, 11:33
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Win32/Patched ER, How do I get rid of it?,I am Running MalwareBytes & SuperAntiSpyware at the moment on full scans,didn't find anything on a Quick scan.
Thanks in Advance............Jim
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If it's in the 'virus vault', doesn't that mean it's been quarantined?
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ah I was about to ask how you knew you had it... but that explains it, didn't read the thread title properly.
Bit of info on how todo it manually: http://www.411-spyware.com/remove-trojan-win32-patched
http://fix-computer-problem.com/trojans/trojan_patched/trojan_patched.html
I'd actually try spybot too, always worth a shot.
Also I came across this:
Trojan.Win32.Patched does not actually exist, but is displayed by some rogue anti-spyware programs as a way of making claims of infection seem more credible and, ultimately, to get the user to buy the fake spyware removal program
related to it.
http://www.2-spyware.com/remove-trojan-win32-patched.html
What virus software are you running for it be in the vault?
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Hi Guys, The PC is booting to the first screen then a second screen appears, the one says start Windows normally ,pressing enter gives no response the countdown continues,there is a quick flash of the windows screen and the process begins again! It seemed o.k. after I had deleted it from the virus vault,the last thing she did was to install an Adobe reader update,then pressed restart!
p.s.she has AVG
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The PS strikes terror to the heart! As soon as this is sorted, change the AV. We've heard lots of instances of infections with AVG on board.
Will the machine boot into safe mode, Jim?
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No Simon, I can't understand it, if it was deleted from the vault it should have gone !
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So, if it won't boot into safe mode, can you choose Last Good Configuration from the boot screen? You may not be able to select the options with a USB keyboard.
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No Simon ,I keep getting the same two screens from the first post ,I tried your suggestion with a cabled keyboard no joy there either,It,getting worse I just installed Karpensky Anti Virus on My PC & re tarted it & it says the data base is corrupted what next?
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That's just the Kaspersky data base, I expect. Probably needs an update.
As for the main problem, it's a bit out of my depth, but have you got a windows CD you can boot from and use Recovery mode? You'd need to Google for more details which I can't do from my phone. Also,look up 'fixmbr' (fix master boot record), as that might work too. Sorry for shooting in the dark.
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Thanks for Trying Simon,starting to get a very dry mouth just now! does not look too good at the moment............Jim
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Are you sure it won't boot into safe mode, Jim? From what you've said, it seems to be getting to the point where it should, then it might be a case of a simple System Restore.
I don't think the Recovery console is that difficult. I just can't provide step by step instructions at the moment.
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The first screen shows with the option to go into the Bios,the second with the options Safe Mode, Safe Mode with Networking ,Safe Mode with Command Prompt,Last Known Configuration & Start Windows normally ,if I select anyone of them I get the usual cascading screen of rolling files then it reverts back to the first two screens,I have tried Tech Guys .org no replies so far,as this is her business PC ,I have left a message with an IT guy I know but don't know if or when he will get back to me.I just don't want to risk The Recovery Console myself without Supervision,because if I lost all the data it would be a catastrophe.I would need some to post the procedure in plain English.....Jim
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To be honest, Jim, I'm sorry to say that we don't have a resident Windows techie here at the moment, so we're stumbling along a bit. There is this Microsoft help page (http://support.microsoft.com/kb/307654#3), but I have to admit, the recovery console does seem more complex than I first thought. As it's a business PC, and she obviously has important data on it, I think my best advice would be to seek hands on professional help.
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Yeah, it looks like the boot up sequence has gotten corrupted somehow, be it a virus or something else.
I'd suggest, as Simon said boot off the Windows CD and go into the recovery console. Its pretty straight forward to use - but you have to have confidence I guess.
It does seem odd to me that it just craps out, out of interest if you boot from the Windows CD does it actually go into the recovery console or does it just crap out, would tell us if its an hardware issue as well. Let us know if it does actually boot and I'll look at some more detailed instructions, but it really does depend on what's going on. It could simply be the master boot record, but it sounds as if you are presented with options to boot from in windows. At the very least I'd boot of the recovery cd, hit R and run a disk scan:
CHKDSK - scan to repair corrupted disks and files, especially if the computer cannot be started properly. This is the key command and will fix any issue, but you won't lose data, unless of course it is already lost.
Is the data backed up at all? If not you should be able to boot of a Linux Live CD too, we can go through this later too.
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Hi guys, my wife asked some she know to recommend an IT guy,he came out about 22.30 last night he said the Recovery Console repair would still leave it unstable???? I have been through the RC ,Combi Fix Hi Jack,Ost etc myself but only under Supervision,This is a text message I received about 10 mins ago " I have backed up the data,Still not booting I'm on my 5th attempt to scan chkdsk making changes each time, disk has no physical errors,ram is o.k.
restored reg to sunday via another PC,but still no joy ,at some point we will have to go for a complete reinstall?????............Jim
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Sounds pretty serious! Is her data on a different partition, or does she have backups? If so, a clean install might be the best way to go.
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From what I can gather he is now making a copy of the hard Drive to excess all her data,will keep you posted ,the thing I really can understand is he says that when I deleted the file from the vault I must have deleted associated files with It?............Jim
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Didn't you say it was OK up to the Adobe update?
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From what I can gather he is now making a copy of the hard Drive to excess all her data,will keep you posted ,the thing I really can understand is he says that when I deleted the file from the vault I must have deleted associated files with It?............Jim
hmm - the does seem odd, its possible but that's not how the virus vault should work. If its an important file it should repair it, if not then it sticks it into the vault... that's what I thought anyway... but this would explain that checking the disk didn't do anything.
No matter what happens, when you get the machine back with all the data on it I'd virus scan the crap out of it.
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[/quote]Didn't you say it was OK up to the Adobe update?
Yes Simon,He said the update activated whatever it was that messed the PC,up,anyway PC is back now fully functioning, Windows is up to date Service pack3 etc, strange nobody on here likes AGV he said he swears by it??? was very reasonable considering he came to my house at 22.30 last night picked the pc returned it at 1900 tonight £80 & that included travel from & to his home.
From his Receipt.
Remove HD and run CHKDSK after backing up files-No boot,Restore Reg to Sun4/7/10-No Boot.
Boot safe Mode-hanging at gag p30kx.sys,fit another graphics card-NB,set BIOS to defaults-
NB Boot with XP CD BSOD stop error 0x0000007B (OXF7802524) Run HD Test o.k. CHKDSK
reports no space,though disk>60% Free,deleted pagefil sys & ( a word I can't read )(2.56B)-NB.Removed Ram1by1-NB,Run CHKDSK from Bart disk-completed,replaced reg files with one from 30/6/10-NB. FIXMBR from Recovery cons-NB,FIXBOOT then FIXMBR-NB reinstall OS/MOBO CD, Asus Wi Fi Drivers/XPSP3/Acrobat/SPYBOT S&D/Flash Player/Latest M/S Updates/IE8.0.AGV 9.0.83
Backup/Reinstall/Configure. £40
2x by£20 Travel £40 Total £80
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Looks like he tried everything before reinstalling the OS, Jim. Eighty quid is certainly not bad for what he's done, and at least you have it back up and running now.
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What no comment about his liking of AGV? Simon.
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Each to their own, Jim. All I can say is that several people who have reported infections on here, were using AVG, so I wouldn't personally recommend it.
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AVG has also grown to be a bit of a system resources grabber. I rarely use any antivirus these days, being a linux person, but I'd still consider it for my machine - but its definetely not what it once was.
Does sound like he did everything that he could be the reinstall, personally I'd have tried the file system check, check the ram and then if it still wasnt working (assuming I had backups) reinstall. So for £80 not bad at all.
Though I wonder if its worth investing in an external drive so that weekly backups could be maintained? Save any stress of that again.
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Sam, She has had one in a box for about a year,every time I try to install it "Not now I need to use the computer"??,Next time she is out for the day I'll set it up!
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This little scare might make her keener to use it, Jim. ;)
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::) I am reinstalling Tax Assistant at the moment been waiting over an hour for an Activation code ,then of course I have to phone their Tech Dept to see how I replace the original data into their program!
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oh yeah, I recall that software being discussed before - good luck!
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:solved: The tech from Drummohr sorted out via remote,Happy days!
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:thumbs:
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excellent news!