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Technical Help & Discussion => Mobile Phones & Other Handheld Devices => Topic started by: Clive on April 05, 2017, 22:39

Title: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 05, 2017, 22:39
There is a 2K RAM version available for 130 but delivery is quoted as up to two months.  This one has Dual SD card slots but only has 1K RAM.  The reviews of these phones are stunning but if I want one soon, I will have to make do with the 1K version.  It will be my very first Smart phone.  Why would I be unhappy with 1K?   :dunno:


https://www.amazon.co.uk/d/Mobile-Phones-Smartphones/Motorola-Moto-G4-16GB-Dual-SIM-Free-Smartphone/B01GTWTYB8/ref=sr_1_1?ie=UTF8&qid=1491427928&sr=8-1&keywords=Moto+G4+white
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 05, 2017, 22:50
I think the 2Gb would probably just be a bit faster, especially when several apps are open at once, but as you have nothing to compare it with, you won't know the difference.  If you did want the 2Gb one, it appears to be available from Argos:

http://www.argos.co.uk/static/Product/partNumber/5768244.htm?cmpid=APP003

I have to admit, those look super for the price.  I'm wondering what the catch is? 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 05, 2017, 23:18
The 2Gb ones are suddenly in stock at 130 again.  There is no catch apparently.  ComputerActive magazine has been recommending them for a couple of years and say they are tremendous value.  I think I might bite the bullet.   :D
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 05, 2017, 23:27
Done.  Bought a case, screen cover and stylus pen for an extra 3.  Next I have to get a Tesco Sim card for it and get my existing number transferred to it. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 06, 2017, 08:49
Don't forget to turn off data roaming when you go away, or you could be hit with a surprising bill!  I'm sure the luxury cruise liner will have WiFi.   8-)
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 06, 2017, 11:34
When at sea we will pick up the ship's mobile signal and that's expensive enough.  But once in port there is usually a local service the phone gets attached to.  I don't understand roaming - if I turn it off will I not pick up a signal?
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 06, 2017, 12:55
I think you can get some sort of plan from your service provider for using data abroad, so that it doesn't cost the earth. It might be worth investigating that with Tesco's before you go, otherwise all you need to do is simply turn off mobile data on the phone.  You will still then be able to receive calls and texts, but you will only be able to get online access via Wi-Fi.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 06, 2017, 13:20
Ah right!  So it only affects data.  Thanks for that Simon. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 06, 2017, 13:38
I think you can get some sort of plan from your service provider for using data abroad, so that it doesn't cost the earth. It might be worth investigating that with Tesco's before you go, otherwise all you need to do is simply turn off mobile data on the phone.  You will still then be able to receive calls and texts, but you will only be able to get online access via Wi-Fi.

Tesco had a local rates roaming policy in certain EU countries over summer 2016 (just in time for us going to Spain  :thumbs:). Not sure what is happening the first half of this year with roaming charges, guess it depends on your provider.
There's an EU wide agreement that comes into force in June I think, allowing all EU citizens local rate charges when abroad.............er well we might get the benefit for a bit if Theresa doesn't mess that up as well, anyway it's so unbritish having cheap calls  :o:  :bawl:  :facepalm:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 06, 2017, 14:19
 ;D  Absolutely Dave!  I'm with Tesco mobile too and have always found them to have very good coverage.  I have to say I'm a bit nervous about it all since I've not previously had a smartphone.  I may decide not to set it up until after we get back just in case anything goes wrong.  The old phone has always been OK when we are abroad and I would hate to be out of contact with the family.   
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 06, 2017, 15:13
Gulp!  It's been despatched - no going back now.   :facepalm:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 06, 2017, 15:17
This is the one I've ordered and it's already gone up a tenner since last night.  Thank goodness for Camel Camel.   :thumb:

https://www.amazon.co.uk/dp/B01GZZK9XQ/ref=pe_385721_51767431_TE_dp_1
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 06, 2017, 15:19
;D  Absolutely Dave!  I'm with Tesco mobile too and have always found them to have very good coverage.  I have to say I'm a bit nervous about it all since I've not previously had a smartphone.  I may decide not to set it up until after we get back just in case anything goes wrong.  The old phone has always been OK when we are abroad and I would hate to be out of contact with the family.   

You can sometimes buy a roaming package for a week or month, depending on the country you're visiting and the provider. I'm not aware of Tesco offering anything at the moment but i must admit i haven't looked too closely.
Failing getting any cheap data if you use whatsapp for messages you can utilise any free wifi available to send messages/pictures etc free of charge to other whatsapp equipped recipients. Watch out for sending "normal" text messages even by wifi abroad, the cost can be crazy ! You can also use facetime (or android equivalent) to make video or audio only phone calls, providing you have wifi (or cheap data).
Apologies if i'm teaching granny how to suck eggs here, but i only sussed all this out last year  :P
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 06, 2017, 16:12
This is the one I've ordered and it's already gone up a tenner since last night.  Thank goodness for Camel Camel.   :thumb:

https://www.amazon.co.uk/dp/B01GZZK9XQ/ref=pe_385721_51767431_TE_dp_1

I'm thinking of buying one myself, just because it looks too good to resist at the price!  I'm wondering why anybody would pay three times as much for an iPhone, or any other top end smartphone.  Like I did.   :blush:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 06, 2017, 16:31
I'm thinking of buying one myself, just because it looks too good to resist at the price!  I'm wondering why anybody would pay three times as much for an iPhone, or any other top end smartphone.  Like I did.   :blush:

ah I see, one for business and one for personal use  :thumbs:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 06, 2017, 18:40
Quite possibly!  Some of the one star reviews are slightly worrying though, however, there are a lot more positive reviews than negative ones.  It could just do nicely as a backup phone.   :)
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 06, 2017, 19:06
I don't send that many texts Dave but thanks very much for the whatsapp tip.  Presumably using an app must use up data though? 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 06, 2017, 19:40
While you are in the UK, you would presumably be on a data plan, so yes, it would use a small amount of data if you are out.  Otherwise, it would use your WiFi connection.  You do need to have a data allowance, as otherwise, you will be quite limited as to use while away from your WiFi.  But it needn't be huge.  I am on my phone quite a lot each day, and I never exceed 1Gb of data per month, even though I have unlimited data with my legacy O2 contract.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 06, 2017, 20:46
So if I'm at home it will pick up my WiFi signal or any other friendly WiFi signal I might have?  That has removed a lot of worries because my current phone cannot connect to WiFi.  If I transfer my mobile number to the new phone, will I still have to enter all my contacts to the new phone?  I've always used the same simcard but it's PAYG and not really suitable for a Smart phone.  I'm certain to be a light user outside my home so I am thinking of a 500Mb allowance at 7.50 a month. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 06, 2017, 20:55
I think you will need a new SIM card, but, depending on what your old phone is, transferring of contacts should be fairly simple, as there are several methods to do so, either by syncing with Outlook / Outlook Express, sending by bluetooth, or just sending as contact cards, to name a few.

Yes, while you're at home, it will connect to your home WiFi, so should not use any mobile data.  There will also be settings to ensure that apps, and the phone itself, only update using WiFi, which it would be wise to enable if you have a smallish mobile data cap.  It's all manageable!  :)
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 06, 2017, 22:02
It's arriving tomorrow which is a far cry from the two months forecast this time yesterday!   ::)  I noticed the one star reviews but it still comes out with 4.5 stars after 1500 reviews so that is statistically very favourable.  My Kodi is also arriving tomorrow so I will be awash with indecipherable tech.   :facepalm:  I may have to lie down in a darkened room. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 06, 2017, 22:15
So if I'm at home it will pick up my WiFi signal or any other friendly WiFi signal I might have?  That has removed a lot of worries because my current phone cannot connect to WiFi.  If I transfer my mobile number to the new phone, will I still have to enter all my contacts to the new phone?  I've always used the same simcard but it's PAYG and not really suitable for a Smart phone.  I'm certain to be a light user outside my home so I am thinking of a 500Mb allowance at 7.50 a month. 

It should connect automatically to any "known" wifi, but check the little icon initially to make sure, the little expanding "wave" symbol for wifi or a little 3g/4g symbol if data.
Transferring your number is relatively simple. When you have your new sim, you text the word swap from your old one to a five digit number (sorry can't remember what it is). They (Tesco) reply and tell you to insert the new sim and what to do next. Whole process takes about half an hour.
As for contacts I managed to get my iphone ones to my android phone by exporting the contacts as a single file, in my case to a gmail address, then importing them on my new phone from the e-mail. Again I can't remember the devil in the detail but all the info came from Dr Google.
I get through about 300 - 400 mb per month of data, if you don't watch loads of online videos on the go you won't get anywhere near your 500 mb.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 06, 2017, 22:30
That's very useful Dave.  I'll send off for a new Tesco sim card tomorrow.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 07, 2017, 11:14
Clive I believe that number i mentioned is 23424, so text the word SWAP to that number from old sim then follow their instructions.
You may want to confirm with them that they still do it in the same way as last time I did it was around a year ago.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 07, 2017, 12:58
Brilliant!  Hasn't turned up yet but I'm sure it will. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 07, 2017, 17:03
It obviously has, and he's still trying to work out how to open the box.   :)x
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 07, 2017, 18:47
Brilliant!  Hasn't turned up yet but I'm sure it will. 

Tesco mobile are generally quite good but I had a few issues with them when my daughters phone was stolen. The first replacement sim didn't arrive, the second was the wrong size, then they cut off my phone by mistake. It was about two weeks after the incident that we finally both had working phones.  :facepalm:
If it hasn't arrived tomorrow i'd get on to them.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 07, 2017, 19:31
It has arrived but I haven't had chance to do anything with it yet!   :D
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 07, 2017, 19:47
It has arrived but I haven't had chance to do anything with it yet!   :D

It might even be the right size  :thumbs:
Actually you're usually OK as the sim is often multi size, you just break out the size you want, in my case they sent one size.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 07, 2017, 20:09
 ;D
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 08, 2017, 11:00
I've taken out a contract with Tesco (O2) and the sim will be posted to me. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 08, 2017, 11:13
 :thumb:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 08, 2017, 11:27
The case and screen protector has also turned up.  Incredible value for 3.50. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 08, 2017, 11:35
Applying the screen protector without getting bubbles is a challenge!
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 08, 2017, 12:36
The one I put on my Kindle Fire has started to peel off after 18 months.  My phone case also contained a stylus for typing but it's very small.  It's connected to a tiny plastic stub which presumably fits into a hole in the phone. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 08, 2017, 12:55
Not sure about that.  If there's a hole in the phone, that's probably the earphones socket.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 08, 2017, 18:21
That would make sense.  I must look at the instruction leaflet.   ;D  I was talking to a friend this afternoon who was telling me she doesn't bother paying for a data allowance because there are so many free hotspots available.   :dunno:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 08, 2017, 18:50
Depends where you are, I guess, and what the "free" hotspots want in return.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 08, 2017, 21:08
I shudder to think.   :devil:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 12, 2017, 19:44
My sim turned up today and I'm good to go (apparently).  To be fair I seem to have set it all up and in so doing proved that the Kodi box was faulty since the setup was eerily similar.  I've downloaded a few free apps including a torch and added a few contacts.  I've even sent an e-mail and tried out the camera.  That's enough for today.   o:)
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 12, 2017, 21:55
 :thumbs:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 12, 2017, 22:00
Even better, I've discovered that if I insert the sim card the correct way it will make a phone call!   ;D
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 12, 2017, 23:35
 :facepalm:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 13, 2017, 09:43
 :laugh:  Everything seemed to work OK until I tried to test the phone!  I've downloaded a lot of apps although I suspect I might get rid of some of them.  I've been told that WhatsApp is very useful.  I'm considering buying a micro SD card to use with it. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 13, 2017, 11:14
WhatsApp is a messenger service.  I don't use it, because I was worried about privacy, plus I don't want pinging every second of every day, all day long.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 13, 2017, 11:17
Whatsapp is good (mostly) although the messages belong to the phone number, so if you change number you lose them and if you change phone with the same number it's very difficult to transfer them (in my case impossible  :blush:).
On the plus side it's "free" to sent texts, pictures even video other than a charge for the data if you don't have access to wifi, whereas if you used the normal texting app even on wifi the costs for MMS messages is astronomical, even a few emojis can end costing multiples of 25 pence.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 13, 2017, 11:21
I forgot to mention that MMS is not included in your normal data plan so it's an additional cost even if you have a monthly contract.
I've not noticed any annoying notifications with Whatsapp, you can turn sounds off associated with it anyway.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 13, 2017, 13:29
I've turned off all notification sounds apart from phone.  Thanks for the Whatsapp information - I'll give it a go when I'm away on holiday.  I've ordered a 64Gb micro SD card and despite my best efforts got tricked into accepting Amazon Prime.  I have to say I was incandescent with rage and fired off an angry e-mail.  But I've managed to
cancel it through my account. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 13, 2017, 13:40
I hate Amazon Prime, and I wish there was a setting to turn off all notifications and promotions of it.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 13, 2017, 17:23
I had a very apologetic phone call from Amazon this afternoon telling me my Prime account was cancelled and I will not be charged for it.  I haven't quite mastered answering a phone call when the phone is sleeping.  I need to keep phoning myself from the landline to get more practice.   ::)
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 13, 2017, 18:30
 :facepalm:

I have to admit, though, I still fumble when answering a call, and frequently hang up instead of answering.   :blush:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 13, 2017, 19:11
I've turned off all notification sounds apart from phone.  Thanks for the Whatsapp information - I'll give it a go when I'm away on holiday.  I've ordered a 64Gb micro SD card and despite my best efforts got tricked into accepting Amazon Prime.  I have to say I was incandescent with rage and fired off an angry e-mail.  But I've managed to
cancel it through my account. 

I've fallen for the Amazon Prime trick despite my best efforts, like you I managed to cancel it. You can cancel providing you haven't bought anything using it.

Funny how it's so easy to sign up for Prime, but try sending something back that's say 7 months old and that's a different story entirely.  >:(
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 13, 2017, 19:25
I can't complain about Amazon.  The only irritation I have is that their delivery drivers can't tell the difference between a rear porch (my safe place) and a front doorstep.   ::)
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 13, 2017, 21:50
And I've had the money back from my (non) Kodi box.   :thumb:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 13, 2017, 22:27
They've always been spot on with refunds for me - sometimes I've even received the refund before they've received the goods back.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 15, 2017, 22:18
Yesterday I had to endure a 2 hour update and today I have had to endure one lasting half an hour.  There is another waiting to strike.  Will I ever get chance to use the phone?   :facepalm:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 15, 2017, 23:15
Just leave it on overnight. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 16, 2017, 10:44
I've taken photos with it this morning! 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 16, 2017, 12:36
 :woot:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 17, 2017, 17:59
Now it's downloading Android 7 Nougat for the next 2 hours!  This is the third version of Android I've had to endure since commissioning the phone last Thursday.  >:(  I have a question regarding photos.  Does the camera have a zoom facility?   :dunno:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 17, 2017, 18:55
It sounds like Android has updated in stages, suggesting that the phone was perhaps older stock.  That said, it doesn't really matter, as you should have the latest Android version after this current update, then any future updates should be smaller patches.  It does sound quite slow going though.  Is the phone connected to your home WiFi?  You should be getting similar download speeds as you do on your other wireless devices.  I think my HTC took around 50 minutes for the Android 7 update.  Maybe that's why mine was 400, and yours wasn't.   ;D

With regards zooming, I've no idea, but try pinching the screen (or the opposite) when in camera mode and see what happens. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 17, 2017, 19:37
Thanks for the explanation Simon - that makes sense.  I have a feeling that Amazon often sell old stock but at a good price.  We were caught out some time ago when we purchased a Charles vacuum cleaner for the communal cleaners.  It was a real bargain from Amazon.  I know it had a bit of a hammering but the motor burnt out after 18 months or so.  I took it to a nearby repair shop who phoned the manufacturers with the serial number of the motor and it turned out the machine was very old stock when I bought it.  Thanks for the zoom tip - it worked very well.   :thumb:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 17, 2017, 19:38
I think you might have a faster download speed Simon.  Mine is around 15 - 16 Mp/s on ADSL2+.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 17, 2017, 20:52
That's better than my speed, Clive.  I'm currently getting 10163Kbps.  It's perhaps possible that my phone has a faster CPU - I would hope it had something better for the price!  That, or the Motorola software is bigger to download than the HTC version.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 17, 2017, 21:14
It says the phone is a quad-core 1.5 & quad-core 1.2 GHz which is meaningless to me.  The table of benchmarks shows it to be the tortoise rather than the hare.

http://www.ubergizmo.com/products/lang/en_us/devices/moto-g4/
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 17, 2017, 23:13
Mine has a Quad-core 2x2.15 GHz Kryo & 2x1.6 GHz Kryo ( :dunno: ) with 4Gb RAM. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 18, 2017, 10:03
Little wonder yours is twice as fast as mine.  My old grandpappy always said "you get what you pay for".  :)x
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 18, 2017, 11:13
Yeah, but yours is perfectly good enough as an entry level smartphone.  Once you've got all the updates, day to day operations should be fine.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 18, 2017, 17:56
So ..... the little charging port at the bottom of my phone - is it a mini USB that I could connect to my laptop to transfer my iTunes library? 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 18, 2017, 18:50
6.30 is obviously update time.   ::)  Another 20 minute system update followed by updates of individual apps. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 18, 2017, 19:01
Yes, you can connect it to your laptop, but it won't sync with iTunes.  You will need to set the USB to File Transfers (it should ask when you connect it), then you can just transfer music files and folders direct from your PC to the SD card on the phone.  So, you can transfer your iTunes library, but you'll need to copy the iTunes Music folder direct.  If you have set iTunes to organise files and folders, all your albums should appear correctly on the phone. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 18, 2017, 19:04
I notice the phone has an app available to sync itunes.  Should I download it? 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 18, 2017, 19:05
I guess you could try it, but it's almost more straightforward just to transfer the folder direct. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 18, 2017, 19:54
OK, I'll give that a go.   :D
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 18, 2017, 20:54
You may need to create a Music folder on your SD card.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 18, 2017, 22:57
Right.  I've connected the two devices together but there is no correlation with post #70.  I'll take another look tomorrow.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 18, 2017, 23:30
Which part of post #70?  When you connect the USB, if the phone is unlocked, it should ask if you want to allow file transfers.  If not, look in the settings under USB and see if there's something there. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 19, 2017, 10:12
Transfer of media files comes up and I can click on music. However only a handful of music files are visible and some are not ones I want anyway.  I'm supposed to be able to drag and drop but I have to do each file individually.  It's not as you have indicated.   :(  The phone's operating system is Windows 3.1
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 19, 2017, 11:21
Oh, I didn't know you were transferring from one phone to another.  My suggestion was referring to connecting the new phone to the computer on which your music is stored. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 19, 2017, 13:19
Transfer of media files comes up and I can click on music. However only a handful of music files are visible and some are not ones I want anyway.  I'm supposed to be able to drag and drop but I have to do each file individually.  It's not as you have indicated.   :(  The phone's operating system is Windows 3.1

Clive it would be much simpler and quicker to use a pc as an intermediate step between the two phones. Phone to phone is guaranteed to cause problems (well it always does for me).
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 19, 2017, 14:20
No it's laptop to phone - I was joking about Win 3.1.  The phone is Android and the laptop Win 10.  Sorry to be confusing.   o:)
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 19, 2017, 14:27
 :facepalm:

Have you found the iTunes music folder on the laptop?
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 19, 2017, 14:31
And, is your SD card big enough for the amount of music you want to put on it?
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 19, 2017, 15:11
No it's laptop to phone - I was joking about Win 3.1.  The phone is Android and the laptop Win 10.  Sorry to be confusing.   o:)

Haha I did wonder, i was going to make a joke about upgrading to win 95  :P
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 19, 2017, 15:15
Yes to both questions.  I have my iPod folder on the Desktop for easy access and I copied it and dropped it into the folder on the phone.  It's a big file and took a few minutes to transfer.  But when I open the music app on the phone it seems to be empty.  I'm obviously doing something wrong. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 19, 2017, 15:15
Haha I did wonder, i was going to make a joke about upgrading to win 95  :P

You know me so well Dave!   ;D
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 19, 2017, 17:44
Have you restarted the phone since moving the files?  Otherwise, there may be a setting in the Music app to make it look on the SD card.  Also, check that there is no ".nomedia" file in the Music folder you have transferred to.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 19, 2017, 17:45
Also, check that the media files are indeed on the SD card, and in a folder named "Music".
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 19, 2017, 19:26
I've checked that the SD card has been recognised by the phone and it has.  I have more than 70Gb free with the 64Gb card plus 16Gb phone memory.  I cannot find the MP3s anywhere on the phone and I now have three music apps downloaded.  The SD card has just 300Mb loaded to it which is probably the directory.  What I did was to dump the iTunes file into the phone and it seemed to accept it.  The music folder seems empty.  I have Music, Music Player, Play Music and Apple Music installed and can't see my music library in any of them.  Obviously I only intend to keep one of these.  When you say "restart the phone" do you mean re-boot?  It turns off by itself after 10 minutes. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 19, 2017, 20:44
Yes, reboot, ie, power off and on again.  When it turns off after 10 minutes, that's only going into sleep mode.

I can only guess that the media files have ended up in the wrong folder, or that the settings on the phone need changing.  Have you opened the phone in My Computer (with File Transfers enabled)?  You should be able to see the SD card, and dig down to see the Music folder.  If you find that, and the music files are all present and correct, then you may need to go to the settings in whichever music player you have chosen (I recommend Shuttle+ or Poweramp), and select the folder which holds the MP3 files.  You will only need to do this once, but sometimes apps are set to default settings, and as the apps are the same for all Android phones, some may need tweaking for whichever phone you have.  That said, most would look for music files on the SD card, so it seems a bit odd that they cannot be found.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 19, 2017, 22:22
The phone shows up in This PC as empty even though I've gone app crazy.   ;D  I'll download the software you have recommended and see how we go.  I'm a bit bereft this evening as I haven't had my nightly software update.   ;D
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 19, 2017, 22:30
Shuttle+ costs money ad Poweramp is a free trial.  I'm not ready to put my card details on the phone as it could be the start of the slippery slope.   :o:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 19, 2017, 23:35
Oh, OK.  You can buy them from the App store via your PC and they will load onto your phone.  You just need to sign in to the App store with the same details as on your phone.  I think there is a free version of Shuttle, but the Plus version is only 89p!

https://play.google.com/store/apps/details?id=another.music.player

Apps should install on the phone memory, and most won't take up much space.  If your SD card is showing as empty, then you can't have transferred your music files correctly.  You may not be able to copy the iTunes Music folder as one item, but you should certainly be able to open it, then Ctrl+A to select all the folders, then Ctrl+C to copy.  Then go to the Music folder on your SD card and Paste.  Unless I'm going mad myself, it should be that simple!

Do you know what the default music player on the phone is?  Many Android music player apps rely on the music first being available in the default player, so I think you may need to get that up and running before your other music apps will work. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 20, 2017, 11:13
OK, thanks for that advice!  I'll take a look and report back.   :D
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 20, 2017, 13:19
Clive why are you using i-tunes, it was written solely to cause stress and annoyance for the unfortunate user  ':|
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 20, 2017, 13:42
Actually, I disagree, Dave.  I've always found iTunes a really useful tool for organising music.  It's never really let me down, and with other Apple devices, synchronicity is seamless.   It does become something more of a challenge when you try to use it with non-Apple products, but I guess that is only to be expected.  It's just a shame that Google / Android have yet to develop a comparable product. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 20, 2017, 15:22
Actually, I disagree, Dave.  I've always found iTunes a really useful tool for organising music.  It's never really let me down, and with other Apple devices, synchronicity is seamless.   It does become something more of a challenge when you try to use it with non-Apple products, but I guess that is only to be expected.  It's just a shame that Google / Android have yet to develop a comparable product. 

I'm impressed you get on with it,  I've always had trouble with it since the early days of ipods.  :blush:
I know where to send all my queries from my disgruntled teenagers when X doesn't sync with Y, whole music folders go missing and passwords don't work etc etc  :devil:.
Tried to download a newer version of itunes last year for MrsB on her pc and the damn thing would appear to download (very quickly) then there would be no sign of it on the pc. This was from the official apple site.
I got so fed up with Apple in general I moved to Android last year and find it much easier to get things done with.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 20, 2017, 19:57
I think the default music player must be Play Music because there is a very similar icon called Play Movies which I know I didn't download.  I'm pretty sure I downloaded Music and Music Player myself.  Well, a little bit sure.  OK I have no idea at all!   :blush:  But I successfully answered a call from my sister in law this afternoon so I have the hang of taking calls when the phone is sleeping.   :thumb:  I am making progress.  I've ditched Poweramp because it's only a 2 week trial.  I'm with Simon on iTunes Dave.  I really like it and even pretend to understand it.  If there is anything you need to know about it - ask Simon.   ;D
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 20, 2017, 22:27
OK, I've given up on the music.  I'm supposed to see transfer screens etc but I don't.  I suspect my SD card will forever remain empty and forlorn.  I've added some more contacts this evening.  I think I can store as many as six contacts - 4 more to go.   :D
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 20, 2017, 23:54
I don't understand why you're having problems with transferring music, as it should be a simple matter of copying and pasting from one folder to another.  What are the "transfer screens" you refer to?  With your phone connected to your PC, you should be able to do all this in Windows Explorer.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 21, 2017, 08:13
Apparently I have to tell the phone to operate in MTP mode but it's not at all clear how to do so. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 21, 2017, 10:36
Have you tried swiping down from the top of the screen with the USB connected?  If you do that, you may be able to touch the panel which relates to the USB (it may just say it's charging), and you can change the setting there.  Alternatively, go into the phone settings with the USB connected, and you should be able to find those options there somewhere.  I believe MTP is Media Transfer Protocol.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 21, 2017, 13:17
OK, I've given up on the music.  I'm supposed to see transfer screens etc but I don't.  I suspect my SD card will forever remain empty and forlorn.  I've added some more contacts this evening.  I think I can store as many as six contacts - 4 more to go.   :D

After windows 3.1 I'm not sure if you're joking or not  :P
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 21, 2017, 14:11
Quote
Have you tried swiping down from the top of the screen with the USB connected?  If you do that, you may be able to touch the panel which relates to the USB (it may just say it's charging), and you can change the setting there.  Alternatively, go into the phone settings with the USB connected, and you should be able to find those options there somewhere.  I believe MTP is Media Transfer Protocol.

if I swipe I just get various lists of recent e-mails and apps.  It ain't gonna work for me.  But it's no big deal as I don't have any earphones and I probably wouldn't be allowed to listen to it anyway.   ::)

After windows 3.1 I'm not sure if you're joking or not  :P

Finding another four people who would allow me to phone them has presented me with a bit of a challenge Dave.   ;D
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 21, 2017, 15:11
Pulling down from the top of the screen is the way to change the USB mode.  It's the same on all Android devices, so it should work on yours. 

http://support.bell.ca/Mobility/Smartphones_and_mobile_internet/Motorola-Moto-G.how_to_change_the_usb_connection_options_on_my
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 21, 2017, 20:05
Thanks Simon, but it just doesn't work on my phone.   :dunno:  Don't worry, I'm not that bothered about it.  I have lots of new apps including Adult Sheep Finder so I have plenty to keep myself amused. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 22, 2017, 14:04
I've had my first spam call!!!  Unbelievable!  How can I block these idiots? 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 22, 2017, 14:10
Done it.  But I have to type in the number to block it.   ::)
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 22, 2017, 18:19
You should be able to block from the call history by tapping and holding the number for a couple of seconds, then various options should appear. 

But, I'm beginning to wonder if you have a very unusual version of Android, as it doesn't seem to work like other Android phones. 

Or, could it be the user...?   :o:  :devil:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 22, 2017, 21:45
You should be able to block from the call history by tapping and holding the number for a couple of seconds, then various options should appear. 

But, I'm beginning to wonder if you have a very unusual version of Android, as it doesn't seem to work like other Android phones. 

Or, could it be the user...?   :o:  :devil:

Yes I suspect it could be an older version that doesn't work like you expect, on the other hand it could be the phone  :)x
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 22, 2017, 21:48
:pmsl:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 22, 2017, 22:51
 ;D  Well, it's stopped downloading those infernal updates so that's very pleasing.  It claims to be Android 7 if that is meaningful.  But.....tonight I've managed to send a text!  It's so much better than my 25 Tesco phone because it guesses what I want to write.  :o  This is impressive.  Also - wait for this ....I've done a video call with my youngest grandson.   ;D  The other one is old enough to realise his granddad is a total idiot and not worth bothering with.  :laugh:  Thanks for the blocking tip - I shall try that next time. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 22, 2017, 23:31
;D  Well, it's stopped downloading those infernal updates so that's very pleasing.  It claims to be Android 7 if that is meaningful.  But.....tonight I've managed to send a text!  It's so much better than my 25 Tesco phone because it guesses what I want to write.  :o  This is impressive.  Also - wait for this ....I've done a video call with my youngest grandson.   ;D  The other one is old enough to realise his granddad is a total idiot and not worth bothering with.  :laugh:  Thanks for the blocking tip - I shall try that next time. 

Again not sure if joking (regarding the text)  :P most phones have been doing predictive text for ages now...it's the first thing I switch off as it's more hindrance than help. What did you use for the video call ? was it "hangouts".
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 23, 2017, 00:27
Don't​ confuse him, Dave.   :)x
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 23, 2017, 01:33
Don't​ confuse him, Dave.   :)x

I confuse myself half the time  :P I did have a Nokia android phone a few years ago that didn't seem to do anything particularly well. It's what sent me over to Apple for a few frustrating years. I guess all Android OS's aren't equal.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 23, 2017, 07:24
Not joking about the predictive texts.   ;D  Never had them before but now my texts just write themselves and I'm delighted.  I think I used WhatsApp or Skype or a combination of the two.  But it worked really well.  I could have had a conference video call but I only have the one contact on both apps.   :)x
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 23, 2017, 09:35
OK, so I've clarified which app I used last night and it was WhatsApp.  I've now deleted Skype.   8-)
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 23, 2017, 13:49
OK, so I've clarified which app I used last night and it was WhatsApp.  I've now deleted Skype.   8-)

Is that whatsapp for video call ? I didn't realise it did that although I've never tried as it didn't occur to me :blush:
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 23, 2017, 15:18
I don't use WhatsApp, because when I did install it once, it immediately stole all my contacts and wanted to share them with all and sundry. 
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: daveeb on April 23, 2017, 15:37
I don't use WhatsApp, because when I did install it once, it immediately stole all my contacts and wanted to share them with all and sundry. 

I think it checks all the numbers in your contacts that already have Whatsapp then gives you the option to connect to them.
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 23, 2017, 15:51
Yes, video calls are a fiddle using whatsapp.  It actually shows 3 contacts, one of whom is my son.



Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 23, 2017, 15:54
Yeah.  Most of the people in my contacts, I wouldn't want to make contact with.   ;D
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Clive on April 23, 2017, 16:08
Me neither!  I'm using my kindle fire which has predictive texting the same as my phone.  I meant to say doddle not fiddle!   ;D
Title: Re: Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Post by: Simon on April 23, 2017, 18:44
 :laugh: