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Technical Help & Discussion => Windows PCs & Software: Help, News & Discussion => Topic started by: Den on January 08, 2021, 11:06

Title: Problems with attachment
Post by: Den on January 08, 2021, 11:06
HELP!

I can't open attachments within Microsoft Office Outlook.

They will open fine with Mail or Mailbird either pdf files or Word. In outlook they do not show up as pdf but as pd- .

Any thoughts as this is becoming a pain.  :facepalm:
Title: Re: Problems with attachment
Post by: Simon on January 08, 2021, 13:00
I don't know if this will help:

If you use Microsoft Outlook and you canít open a file attachment, you may need to disable add-ins.

On Microsoft Outlook, click File > Options > Add-ins.

Click COM Add-ins under Manage and then click GO.

Uncheck all of the add-ins.Click OK once all add-ins have been disabled.

Close and re-open Microsoft Outlook and download the attached file again.

https://www.hellotech.com/blog/cant-open-file-attachments-here-are-possible-solutions-to-your-problem/amp
Title: Re: Problems with attachment
Post by: Den on January 08, 2021, 18:46
I spent 90mins on the phone and computer today with Microsoft Office 365. They were very helpful and changed a lot of settings within Outlook.

When we finished I thought all was well but I can't forward invoices from Quickbooks Desktop to email them and although most attachments now open some did not.

I am going to try Quickbooks support tomorrow and if that does not work I'm going to uninstall Kaspersky as I've read on the web that this can cause the problem sometimes.

I have also done a complete reinstall of Microsoft 365 Office.  ':|
Title: Re: Problems with attachment
Post by: Simon on January 08, 2021, 19:37
I was going to suggest creating a new profile in Outlook.  I wonder if you've downloaded something that has changed some settings in your computer?

Having said, Clive has been having trouble logging in to some websites, and after eliminating lots of other possible causes, he is also running Kaspersky and thinks that may be the culprit.

I recommended BitDefender (https://www.bitdefender.com/solutions/) to him, which you can try for free, but it will require the full removal of Kaspersky.
Title: Re: Problems with attachment
Post by: Clive on January 08, 2021, 20:27
I'm definitely dumping Kaspersky before my license runs out.  Too many of my bookmarks have stopped working. 
Title: Re: Problems with attachment
Post by: sam on January 09, 2021, 13:20
Can you move to outlook online? Or do both - might be a solution
Title: Re: Problems with attachment
Post by: Den on January 09, 2021, 16:02
This morning I uninstalled Kaspersky and the problem went away. Amazingly after I completed the un-installation my copy of "Computer Action" arrived and there in the readers letters was someone who had the same problem and had found a way of altering the settings in Kaspersky to cure it.

Once again I have un-installed Kaspersky but this time I think I will leave it off. I'm going to run Windows Security and see how I get on but that fails I will install the BT Version of Mcafee as it's included in my contract.
Title: Re: Problems with attachment
Post by: Clive on January 09, 2021, 20:04
Well done Den!   :thumb:
Title: Re: Problems with attachment
Post by: Den on January 11, 2021, 12:40
I must admit I was reluctant to uninstall Kaspersky (again) but my computer seems to be running much smoother with Microsoft Security controlling everything and all my problems with Office 365 and Intuit Quickbooks have gone away.  ;D
Title: Re: Problems with attachment
Post by: Clive on January 11, 2021, 14:32
That's very good to know.  Watch out for Novichok on your door knob.   :devil:
Title: Re: Problems with attachment
Post by: Den on January 11, 2021, 15:35
As they say in the USA, "I can Trump that and raise you one".  :devil:
Title: Re: Problems with attachment
Post by: Simon on January 11, 2021, 17:59
I don't dislike Windows Defender, although, I don't think it's quite up to the standards of some of the big AV suites.  That said, it's not full of bloat that most people would never use either.  I have it on my new laptop at the moment, as I've not got round to installing anything else yet, and the only negative thing I've found is that it slows down Mailwasher when it checks for emails.  Also, there's no additional banking protection, which most of the other big suites have on board.
Title: Re: Problems with attachment
Post by: sam on January 11, 2021, 19:18
I don't dislike Windows Defender, although, I don't think it's quite up to the standards of some of the big AV suites.  That said, it's not full of bloat that most people would never use either.  I have it on my new laptop at the moment, as I've not got round to installing anything else yet, and the only negative thing I've found is that it slows down Mailwasher when it checks for emails.  Also, there's no additional banking protection, which most of the other big suites have on board.

I don't use anything else.  ~Just don't click dodgy links  :dunno: ... oh here are the amazing facts  ':|
Title: Re: Problems with attachment
Post by: Simon on January 11, 2021, 20:03
 :devil:
Title: Re: Problems with attachment
Post by: Den on January 11, 2021, 22:13
Over the last few years it's the second time I've got rid of Kaspersky and both times for causing problems.

I used BTs own (McAfee and it's free)) for a long time but I thought I would try Kaspersky again. Never again.  :D

I will now see how I get along with Microsoft Security and by the way Simon it's not called Defender any more.  ;D
Title: Re: Problems with attachment
Post by: Simon on January 11, 2021, 22:56
I will now see how I get along with Microsoft Security and by the way Simon it's not called Defender any more.  ;D

To be pedantic, it's called Microsoft Defender (formerly Microsoft Security Essentials) on Windows 10.   ;)
Title: Re: Problems with attachment
Post by: Den on January 12, 2021, 08:50
Oooooooooooooooooooops  ;D
Title: Re: Problems with attachment
Post by: Clive on January 12, 2021, 09:25
Does Microsoft Defender have to be turned on or is it there in the background anyway? I've never seen any reference to it on my computers. 
Title: Re: Problems with attachment
Post by: Simon on January 12, 2021, 10:15
It will be turned on by default unless you have any other anti-virus software on the machine, as other anti-virus software will disable Microsoft Defender.  You may have to re-enable Microsoft Defender having removed other anti-virus software.
Title: Re: Problems with attachment
Post by: Den on January 12, 2021, 10:44
I know it's early days, but after running other paid for anti-virus software (Kaspersky, Norton, Bullguard and Mcafee) over the years my computer seems to be running smoother and even quicker at the moment, time will tell.  :thumb:

It kicked in as soon as I un-installed Kaspersky and then asked if I wanted to run a quick scan.
Title: Re: Problems with attachment
Post by: Clive on January 12, 2021, 16:44
That sounds very encouraging.  Thanks Den.