Topic: Indian Support Staff

[chorleydave]

As some will know, I moved to Tiscali for my phone and internet service recently.  Everything went OK, in fact, I was transferred from Wanadoo and BT without even noticing it.

However, yesterday morning I got up and found I had no internet.  I picked up the phone and found that was dead too.  I went to my sister's, rang Tiscali technical support and was told that the exchange had a fault and an engineer would be sent out to look at it.  I had no sooner arrived home, when the police and fingerprint people came round and told me that while I was out watching the Rugby World Cup Final, some intruders had broken into my building and had cut all the telephone wires with a knife.  A sixteen year old girl had been caught in the building with the knife in her hand as the police had been watching her.

Therefore, I rang Tiscali, spoke to the same Indian oppo that I had spoken to from my sister's, and told him to cancel the engineer as there was nothing wrong at the exchange and I could fix the problem myself.  He didn't know what an "intruder" was - so I had to explain it in simple terms - and then continued to insist the exchange was f***ed!  Eventually, I had to ring Tiscali complaints centre to speak to someone who understands English.  They were very apologetic, described it as "embarrassing" and assured me that they would speak to the technical people and cancel the visit to the exchange.

Why, then, has the engineer just phoned me to say that he has checked the exchange, found nothing wrong, and will report his findings back to Tiscali?

I'm more of a technician than some Indian sat in a prefab in Delhi!   

[Clive]

Bloody hell Dave!  You have police in Chorley?  And they catch offenders red-handed?  How impressive is that?  We are all moving to Chorley! 

[Simon]

It sounds like Tiscali have taken over Pipex's 'support' staff, as well as their customers.  Which is why I'm now with IDNet. 

What sort of pillock breaks in to a building just to cut the phone wires?  Unless she had something more sinister in mind.  Good on Chorley old bill for catching the little sh*t. 

[Rik]

Nice little jointing job there for someone.

[Moreno]

Don't even start me on Indian support staff!

[JK]

Yesterday I telephoned  PC world to check if an item was in stock. I looked in the phone book, instead of the local telephone number there was a 0870 one.
This was an Indian man who did not know were my local PC world was, Please give me your post code was his request. I said Chemlsford or Colchester, he did not have a clue. It now appears that PC world has joined the the lost causes of overseas call centres.

[davy51]

its getting so bad it funny anymore

We have the same problem in the US
try explaining anything to one of the support staff when you have a southern US accent lol

I had a cousin try she finally had to ask for someone that spoke english as a native language

[Baz]

cant remember who I was with at the time but the same happened to me with car insurance. I had to call them for something and sure enough got the Indian department, think the guys name was Peter  anyway to cut the story quickly, I spent nearly fifteen minutes going through all my details twice as he couldnt understand me nor me him, and nearly ended up buying something I didnt want. Gave up in the end but them had trouble trying to explain that it didnt matter and I would call another day.

I found out later, when I did manage to get the uk office, that they direct all the calls overseas at the weekend   OK so now I know if I need them again to take time off work and call through the week. Went to another company after that.

[sam]

there is nowt wrong with the support staff here...

[Simon]

there is nowt wrong with the support staff here...

I bet they all come from the UK!