Topic: Apple rules out free iPhone signal solution

[Simon]

Apple has told staff not to offer customers free accessories that could resolve poor reception problems if they complain about low signal strength on the iPhone 4.

In what appears to be an internal memo, leaked and posted on the Boy Genius Report, Apple has provided staff with instructions on how to respond to queries about signal strength on the iPhone and specifically forbids offering a free case.

“We are not appeasing customers with free bumpers,” the memo reads. “Don't promise a free bumper to customers.”

http://www.pcpro.co.uk/news/359104/apple-rules-out-free-iphone-signal-solution

[sam]

should've made a better phone - HTC will be very happy.

[Simon]

[Simon]

Wait, there's more!

Apple faces class action lawsuit over iPhone 4 reception

A pair of dissatisfied customers have filed a class action lawsuit against Apple over reception problems in the iPhone 4 - and it's unlikely to be the only one.

Since the arrival of the latest iPhone, there have been reports of reception problems, with Apple telling users to hold the device differently to avoid disturbing the external antenna.

Maryland residents Kevin McCaffery and Linda Wrinn filed the complaint against Apple and AT&T, accusing the firms of negligence, defective design and manufacture, breach of warranty, fraud by concealment and deceptive trade practices.

http://www.pcpro.co.uk/news/359143/apple-faces-class-action-lawsuit-over-iphone-4-reception

[sam]

it was bound to happen.

[Simon]

In America, yes.  Here, we'd just take it back.