Technical Help & Discussion > Mobile Phones & Other Handheld Devices
Motorola Moto G4 16GB Dual SIM-Free Smartphone - White
Clive:
--- Quote from: daveeb on April 19, 2017, 15:11 ---Haha I did wonder, i was going to make a joke about upgrading to win 95 :P
--- End quote ---
You know me so well Dave! ;D
Simon:
Have you restarted the phone since moving the files? Otherwise, there may be a setting in the Music app to make it look on the SD card. Also, check that there is no ".nomedia" file in the Music folder you have transferred to.
Simon:
Also, check that the media files are indeed on the SD card, and in a folder named "Music".
Clive:
I've checked that the SD card has been recognised by the phone and it has. I have more than 70Gb free with the 64Gb card plus 16Gb phone memory. I cannot find the MP3s anywhere on the phone and I now have three music apps downloaded. The SD card has just 300Mb loaded to it which is probably the directory. What I did was to dump the iTunes file into the phone and it seemed to accept it. The music folder seems empty. I have Music, Music Player, Play Music and Apple Music installed and can't see my music library in any of them. Obviously I only intend to keep one of these. When you say "restart the phone" do you mean re-boot? It turns off by itself after 10 minutes.
Simon:
Yes, reboot, ie, power off and on again. When it turns off after 10 minutes, that's only going into sleep mode.
I can only guess that the media files have ended up in the wrong folder, or that the settings on the phone need changing. Have you opened the phone in My Computer (with File Transfers enabled)? You should be able to see the SD card, and dig down to see the Music folder. If you find that, and the music files are all present and correct, then you may need to go to the settings in whichever music player you have chosen (I recommend Shuttle+ or Poweramp), and select the folder which holds the MP3 files. You will only need to do this once, but sometimes apps are set to default settings, and as the apps are the same for all Android phones, some may need tweaking for whichever phone you have. That said, most would look for music files on the SD card, so it seems a bit odd that they cannot be found.
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